Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

---

We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[Amsem580]

Thanks for confirming the issue. Seems that this isn’t limited to a few people. Hopefully they will create a fix & all will be restored, including the historical data.
Regards,
Amy

[Amsem580]

Agree - didn’t experience a problem until the recent update.

Thanks for responding.

[KimmyR_OB]

This also happened to me this week. Would be nice to be able to fix this glitch!

[DRiP01]

I have the exact same issue. All was fine until 3 days ago and now sleep heart rate chart is blank. All other charts are good. 

[JND22]

Me too.

Sent from my iPhone

[4651]

Same thing for me. 

[VicCut77]

Cool. This has to be a system glitch and my device probably fine.

Sent from my iPhone

[Fitmoma]

My inspire is not showing data from restoration sleep. The graph is empty. 
what’s up?

[Fitmoma]

IPhone 11 same app I’ve always used. 

new I spire since yesterday. 8-7-20

some tech issue with app?

[Myoreo627]

I am experiencing the same issue. 

[KirbyKl]

My wife and I have the same problem plus our Restoration charts are blank. She has iPhone X and Charge 2. I have iPhone XS Max and Versa. For both of us, the problem started with graphs generated after installing iOS 13.6. All previous graphs are fine. We both have version 3.27 of the Fitbit app. Hope that helps. 

[Twnsys]

same issue Charge 3 on iPhone 11

[Kwm1]

Mine too but Alta HR

[Kwm1]

On iPhone XSMax 

[A_Giraffe]

Why are the mods not acknowledging this?

[StephenLing]

Same issue here.

i think the mod silently suggests an Apple Watch next time

[Boball]

I think your probably right re Apple Watch

Regards, 

Moderator edit: personal info removed

[SilviaFitbit]

Hi everyone! Thank you so much for the details mentioned and the screenshots attached. 

I've merged your posts here because it looks like you're experiencing the same issue on the Fitbit app and it's mostly happening to iOS users. 

Since the HR data is showing in other tabs but not in the Premium sleeping HR chart, please log out from the app, force quit it and then log back in. As always make sure that you have the latest app version. 

If after this, you're still experiencing the same let me know the phone model and OS installed on it. If you haven't previously mentioned it. 

Looking forward to hearing back from you. I'll be around if you have any additional questions. 

[JAWard]

Logged out.  Logged back in. The Sleeping HR Chart is still Blank.

Uninstalled App.  Rebooted iPhone.  Reinstalled App.  Logged in.  The Sleeping HR Chart remains Blank.

Removed my Charge 3.  Reconnected my Charge 3.  The Sleeping HR Chart remains Blank.  Same result for rebooting Charge 3.

I have tried all of the usual iPhone tricks: rebooting, hard rebooting, resetting network settings, etc.  No joy.

iPhone 11 Pro iOS 13.6

Fitbit App Version 3.27 (984)

Fitbit Charge 3 Version 2001.63.5

Jim

[DRiP01]

Logged out, killed app, and logged back in. No change - still no Sleep HR data in graph. 

iPhone 8, iOS 13.6

Fitbit app 3.27 (984)

Fitbit Charge 4, ver 20001.96.29