Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[ErnieBeffel]

Now there is a photo icon. Here are the screenshots 

 

 

[ErnieBeffel]

None of the old graphs from last week or the week before render any more. Problem arose two or three days ago. 

[rbittman]

Are you using an Android or IPhone?

[caglenna]

iPhone 11 for me and a Charge 3

[RocksAndWater]

I tried that, and it still does not show data in sleeping restoration heart rate graph. iPhones xs 13.6, app 3.27 (984)

[NickolasNana]

Ok I’m showing graph data today.  Not prior days though.   Was something fixed ??

[Newmoon2]

Not working.  All of my previous charts are now blank, too.  This isn't a 'reboot' problem. It's a glitch in the app.  Please fix the app.

[JAWard]

None of my graphs render back to March2020 (and earlier).  They did render and display before this problem. So it seems like a new graph rendering or display bug and not a data bug. 
JWard

[Aneedac]

Mine worked for a day yesterday but didn’t work for last night

[Aneedac]

I gave just checked and mine is the same 

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

I appreciate everyone's feedback, I understand that this can be very frustrating. Thank you for your troubleshooting efforts and for the details shared. This has been escalated to the team so they can further investigate and resolve it as soon as possible. I'll update this thread once I receive more details from them. I appreciate your patience and understanding. 

Let me know if you have any questions.

[A_Giraffe]

I don’t wish to be rude but this bug has existed for 5 days and there are 5/6 threads reporting the issue all with screenshots and steps users have taken to try to overcome the problem and it’s only just been escalated to the developers? 

Fitbit moderators seemed to be replying to every thread other than the ones reporting this bug and since this option within the app is a paid for perk, the level of support is quite frankly unacceptable. 

[Kochakola]

I began having the same problem two days ago, too. I also noted that my resting HR  jumped several beats two days ago even tho’ my workouts have remained consistent. I tried resetting, but no change.  Thanks for sharing.

[StephenLing]

I guess Fitbit developers don’t actually use Fitbit that much or at least don’t fall for premium membership. Otherwise they would not wait for the moderator...

[A_Giraffe]

@StephenLing Dude, don’t be silly. Fitbit developers all use Apple Watches 😂

[Slopes58]

I’ve had the same problem for 3 days now...  soooo how can we fix this glitch???

[StephenLing]

@A_Giraffe , thanks! I will try post Fitbit issues to Apple Watch first. They may get the news sooner😂

[4651]

Ok sleep data graph is normal this morning and working correctly Did not graph for three days in a row. Now ok

[kimberlyscorpio]

I received my Fitbit in December as a Christmas gift. I immediately paid and became a premium user. My device recently stopped functioning properly. It's not tracking my heart rate nor my sleep. The green light on back is not working (no green light). I was really enjoying this device and I surely hope that it can serve ever purpose that it was intended to serve. Can you please tell me how to fix these issues? 

[Myoreo627]

My graph was still blank this morning.