Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[Slopes58]

Did you do anything to your settings etc or did it just correct on it’s own??

[zettybin]

So is there a fix? I have an iPhone 6s

[Todockin]

What did you do? Or, just fixed itself?

[Chooupie76]

I have a Versa lite and an I Phone 7+ and my sleep graph stopped showing up 4 nights ago. Following this thread.

[rbittman]

No fix has been mentioned yet. I’m hoping Fitbit will work on this. 

[4651]

I only turned my phone off and restarted it. 3 days nothing they it was back to normal without me doing anything. I hope your graphing comes back on. It is so frustrating when apps don’t work.

[Todockin]

Thank you

[Alanasooty]

Same issue here. My graph stops displaying 3 nights ago. Versa 2. iPhone X. Have jumped through the uninstall/reinstall hoops to no avail. 

[Boball]

So the saga continues. The full graph showed up on Sunday morning, I thought finally it’s fixed. Perhaps it was the mention on here that someone put saying I should have bought an Apple Watch. But this morning back to no graph. My Fitbit Charge 4 came with a three month trial of premium which I will not be renewing after trial period. I will try to contact customer support today and post on here how I got on. 

[Runaway_Nan]

Since the update a few days ago, the graph for the Restoration Heart Rate has gone blank for all historical days and every day since.  The data %s  are still there, just the graph missing.

[geeh]

@JAWard @Boball @@Hi everyone I also had the app on my IPad Fitbit version 3.42 (969). On the iPad I can see my restoration sleep graphs even I can’t see them on my iPhone version 3.27! If you had a older version of app on your iPads check that. Gee 

[Boball]

Thanks for the tip

Regards, 

Moderator edit: personal info removed

[KateFK]

Hello all, thanks JayWard for Tip. Have just downloaded Fitbit app on my iPad Air 2 - no joy at all I’m afraid. No sleeping heart rate graph there. Just like my iPhone. 
I’m not sure how we escalate this to Fitbit  to get a fix. I’ve done Live  chat & rung but no joy. Seem totally unaware of the problem. 

[eSysman]

Most likely an issue with the app update that rolled out last week. 

No doubt they will fix it eventually. 

[TadKees]

My Ionic stopped recording Sleep Restoration data a few days ago.  Although I have a score and other data graphs, only the restoration graph is empty.  I see others are experiencing this but I don’t see that the problem has been resolved.  For the first time ever, my sleep score reached 90 and I can’t even see the restoration stats. Very disappointed.  iPhone XR running 13.5.1 and see that I have an update.  Hopefully that will fix the problem.

[rvogenitz]

I have the same problem. I noticed it a few days ago. I do have version 3.27 and I have iOS 13.6. I’m using iPhone 8 Plus. 

[dscotter]

I’m currently having the same issue 

-recovery HR data not showing in graph for 3days now

[Cal-N8tv]

I’m on the iPhone 11, 13.6 but also signed up for the heart study (though the graph was already missing). Today 8/10, I have a partial graph from 11pm-midnight and the rest is blank. I have stats showing but can’t say if that’s for the whole night or just for that hour? The rest of the days missing are showing stats but no graph.

[kellymreid83]

I am experiencing the same thing. It seems to be logging it but not displaying it in the graph. 

[YorktownSailor]

I am also have this issue. Versa 2 and iPhone XR.