Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[A_Giraffe]

Is this ever going to be fixed?

The enhanced sleep analysis is probably the only decent perk of having Fitbit premium and it’s been 9 days now since I updated the app and this bug appeared.

I’m certainly not going to be renewing my subscription when it’s due for renewal in a few days 

[jseymour]

I have the same exact problem with ionic. My iPhone is on iOS 13.6 and seems to ah e started with this Latest update. 

[Jimbot99]

Also having this issue and have been for the last few days.

Very disappointed as I’ve only had a Charge 4 for a few weeks. I appreciate that technical glitches happen and I wouldn’t be so frustrated if this wasn’t the latest in quite a number of issues since I bought it (all have been raised by others on this forum).

Very much doubt I’ll continue with Fitbit premium...

[SunsetRunner]

iPhone 8

[Charlenebharry]

Yes that’s what I’m thinking too as it’s the only reason I pay for premium

[TP84]

Mine is an iPhone. Graph has been blank for two nights. I just deleted the app and reloaded it but it hasn’t backdated any data. Will see if it records tonight. 

[Anneionic]

Same problem since ios13.6 update on mini iPad 5

[Charlenebharry]

Just spoke with an advisor and they confirmed they are aware of the issue but do not know when it’ll be fixed so I’ve cancelled my subscription for now!

[Hiker23]

This function is not working for my Charge 3 on my iPhone. It went blank last week. I think this is a problem with your app. 

[SunsetRunner]

I have a Versa mine graph is also blank started last week then reappeared for a day but had gone blank again 😞

[FrankT54]

Jumping in to the discussion - I just noticed a couple days ago that my restoration sleep data graph is empty.  I can't even find a way to "see" that data on the website... I've liked my Ionic (mostly) & I do like the premium content and features.  But this is getting old... too many recent glitches.

Like others, I monitor my HR and sleep data due to cardiac conditions and sleep apnea.  Please Fitbit, fix this issue!!!

[amyor]

Same issue on a charge 2, began 8/4.  Any updates on a fix?  IOS.

[KatmomTulsa]

I got through with someone at FitBit on Chat yesterday and they told me they would send the information to the tech department and would get back with me in a couple of days.  Hopefully this issue will resolved soon.

[Charlenebharry]

Just spoke with an advisor and they confirmed they are aware of the issue but do not know when it’ll be fixed so I’ve cancelled my subscription for now!

[Af123]

Slept today am til afternoon due to working nights and graph actually worked, not sure what went right!

[SunsetRunner]

Fitbit is aware and hopefully we’ll hear something in a couple days

Julie Booz

Moderator Edit: Personal info removed

[JAWard]

Thanks!

JAWard

[KatmomTulsa]

I just got this email from FitBit:

Thanks for letting us know about this issue with your Sleeping Heart Rate.

We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Sincerely,

Aura X and the Fitbit Team

And my graph is back!

[StephenLing]

I honestly don’t understand why it takes so long to restore a function ( so far 9 days as pointed out earlier). It’s not like inventing a new one. 95% of power was restored in 9 days after Hurricane Sandy! Totally lost confidence on Fitbit. Who knows whether those REM, Deep. Light stages are accurate or not. Quit Premium!

[GeorgiaCarp]

I have the Alta HR and it is doing the same thing.  It just started a few days ago.  Sounds like an app issue.