Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[rbittman]

Rebooting:  I know; it’s hard to find. It’s now tucked away in the About section of Settings. Scroll down and you will see it. I did reboot but I may need to wait until tomorrow morning to see if it made any difference in the Sleeping HR graph problem. 

[Coffycaffy]

Same problem. I know it’s tracking it, but it’s not graphing it. This ionic has so many small annoyances that it is making the Apple Watch look better and better every day.

[SilviaFitbit]

Hi everyone! 

Thank you so much for the details mentioned and the troubleshooting tried prior to posting. I can confirm that these reports have been shared with our team and they are already aware of this, we're sorry for any trouble this has caused. 

Your patience and understanding are truly appreciated while this gets resolved. Please let us know if there's anything we can do to assist you in the meantime.

[Maggiej25]

On the Fit 3 HR: Scroll to the screen “About”, then scroll to reboot.


Sent from Yahoo Mail for iPhone

[hamwallets]

If he wants to factory reset it to hopefully fix the issue then yes, he
does want to click “factory reset”.
--
Corey Burger

[SteveAlaska]

The Ionic is, indeed, tracking sleep data since the percent above and below the resting heart rate is reported.  This is clearly a problem with the software and it began when the most recent update was installed. I almost bought an Apple after years with Fitbit, but got the Ionic specifically because it reported sleep data - so I could monitor sleep apnea issues.  The Apple looks better every time I see a blank graph under Restoration.

[Dogman8]

I ended calling customer support and sent them a screenshot of the blank
graph, she told me they will look into it. But yes i have Vivoactive 4 on
order.

[KatmomTulsa]

Inspire, iPhone  Stopped working after updating 

[Eliza100]

It appears that now one has to be techno sauvey to use fitbit premium. Hmm,
I really don't have the time to do the research or participate in the
required chit-chat. I just need the program to work. Will give a week or so
then consider buying a simpler brand of pedometer.

[Boball]

Thank you for the update

Regards, 

Moderator edit: personal info removed

[TJSavage21]

When will they realize that it was the update that broke this feature and the same troubleshooting they tell us to do for every issue will won’t resolve it?

[Af123]

I started with Apple Watch but it’s not as good as watches dedicated to fitness tracking ( which the ionic is supposed to) the fitness tracking on Apple just feels like an add on

[Misslissie]

Same Here. Also on iOS 

[JessicaB37]

Same here. Iphone 11 pro IOS 13.6, app is version 3.27. It’s registering my heart rate when i sleep but not showing on the graph lately. When i go back to weeks ago when i know the graph was showing, well the graph is not displaying on those days. I hope for a speedy fix! Thanks 🙂

[JanOK2]

Same issue for me.

Fitbit 3.27 (984)

IPhone X 

IOS 13.6

It seems like the data is skewed to the left and outside the chart. There you might see some if the data if you point your finger at the start of the graph and move it to the left - outside of the window. Looks like the endpoint is of the graph is switched to a point to the left - outside of the screen. 

[Charlenebharry]

Has anyone found a solution to this? I have the same issue and cannot contact Fitbit support 

[TR20]

Yes, same here. I get some statistics moving my finger to the left. Weird!

[Boball]

Hi I had a post yesterday and Fitbit are aware. Message stated they were working on it. Hope this helps

Regards

Moderator edit: personal info removed

[Boball]

Hi I had a message on here yesterday which stated they are aware and are working on it. So hopefully it will be rectified soon 

[Boball]

Just tried it and yes your right. It seems obviously a problem with the latest app update. Apparently Fitbit are aware so hopefully a fix will coming soon.