Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[LindaLeesSummit]

My Fitbit Premium (paid subscription) quit providing the Restoration data details about a week ago.  I don't know what to do.  That information is the only reason I have a paid subscription, and it's missing currently.   Does Customer Service exist?   Or does anyone have a solution?  

[bedelstein]

Sleeping heart rate graph not displaying. Problem started a few days ago. Please update on when this will be fixed. 

[rudyb]

same problem for me. just adding to the stack

[SunsetRunner]

They are aware and working on it

[SilviaFitbit]

Hi everyone! 

Thanks for sharing the phone model and app version that you have. Sorry for the inconvenience this has caused you, I know how important the Premium sleep information is for you. 

Our team is already working towards a resolution and a fix is coming soon. Meanwhile, your patience and understanding is truly appreciated. 

Let's remember to keep a friendly environment and follow the Community Guidelines. 

I'll be around if you have any additional questions. 

[kdavella]

I have only received the HR graph on one day since 8/1.   I have most current app version 3.27 using Charge 4 with iPhone X.  Please fix this and communicate with users ASAP.   Lack of response is very frustrating especially because this has been going on for more that two weeks. 

[kdavella]

@ Rocksandwater : As someone named Karen at birth, please, PLEASE think twice before using my name as a derogatory reference to stereotype a person.  No one wants to be stereotyped or insulted.  Words matter, usage even more so.  Please think about what you will say, will it help the situation and will anyone be hurt by what I say? 

[SunsetRunner]

[bedelstein]

As my wife is named Karen, I concur.

[KateFK]

Thank you kdavella, I couldn’t agree more with your comment regarding the unfortunate use/inference of the name Karen. I too was taken aback by the comment. Karen is a lovely name and does not warrant any negative associations. It seems some of this group have moved from the very disappointing issue we Fitbit users have with the lack of our daily sleeping heart rate graph to potentially personally offensive comments in this forum. Disappointing. Fitbit does indeed need to take immediate action to fix this issue. I’m trying to have faith in the moderator’s statement that the issue will be remedied soon. KateFK, Northern NSW, Australia

Sent from my iPhone

[RocksAndWater]

Oh my goodness! Now I’m attacking Karens personally? Good grief, I was merely pointing out the distastefulness and futility of posting over and over about how stupid the employees are, or how excited you are to buy a different product When we are merely here to follow a thread that will hopefully eventually provide a resolution. My apologies if that was inherently “personally offensive” I truly had no idea. 

[alderran]

@RocksAndWater  Calling someone a Karen is racist but of course okay because it’s against white peoples 

[Maggiej25]

My Charge 3 Sleep chart stopped showing, came back 1 day, but then hasn’t shown since. I have premium and a iPhone XR. Help would be appreciated. Thanks. 

btw...the tread has deteriorated into politics toward the end. They must think this is Twitter. 

[Browndogmom]

Appreciate the twitter comment. I needed that laugh!

Sent from my iPhone

[Amg007]

Ok wow.. how did this happen??? Going from an app function not working to
name calling and actually people replying ?
F** you please let me know how to Unsubscribe to this email chain..

[MurrayEastsider]

Great. Thank you for taking the time to call Customer Support.

[WendyL100]

I have a Charge 2 & an Apple Android device, the resting heart rate graph line has also disappeared 3 nights ago

[MarjuJ]

I have exactly same situation and problem. I hope we get help as soon as possible. 

[FibroFemale15]

Yes, graph for restoration heart rates stopped working for me last month, we pay for a premium service... what's the solution???

[FBitVA]

So I believe that the issue of not showing the sleeping heart rate graph on arises when the sleep session starts before midnight and ends after midnight.  If I have a sleep log that went went from 10pm to 6am I get no chart.  If I edit that to be 10pm to 11:59 pm or 12:01 pm to 6am I get a chart.

Charge 3

iphone 11pro

app version 3.27