Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[AJ14619]

Here are screenshots of what my Sleeping Heart Rate graph looks like today.

[Slopes58]

Could post your response from customer support .... if you get one that is 🙄 

thanks!

[SteveHicks]

I am having the same problem 

[SunsetRunner]

You are still getting all the data! Just not a graph

[SunsetRunner]

There was a response it’s in the thread Fitbit is aware and working on the problem. You’re still getting all the data just not a graph

[JanOK2]

...yes, but we are paying for the graph. That is the reason I choose to go for Premium 🙂 

[Educatorsusan]

Where?

[Educatorsusan]

No one on the thread sees this response.

[Tinkerbellee]

July 29th was the last time it graphed for me. Last night, the graph was created again for the first time. I have an Inspire HR.

[RobFromGA]

Same problem here with restoration graph not showing

[Slopes58]

I just went back to see when my last graph showed up and ALL of them are gone!!!!!!!  This is ridiculous lol

[Sandysue711]

I have the exact same issue and I went through all the steps advised by chat support. This started when the app updated and I am a premium user. Please fix this! It’s o be of the most important things I follow.

[Miller27]

Hi my Versa 2 has recently stopped recording my resting heart rate during sleep. Heart rate records fine rest of time but just shows blank on checking 

[KateFK]

Hello, still no sleeping heart rate graph. It’s now18/8/20. Whilst you acknowledge d that Fitbit was aware of the problem we’ve not had an update re how/when it’s fixed for a few days. Please advise.

[Coffycaffy]

I have had NO tracking since August 1...not one time. Cancelling Premium today.

[Coffycaffy]

There are some people who have specific reasons for tracking their sleep data and need  to know when their heart rate is fluctuating, not just that it is, in order to understand why. Please stop trying to make light of this.  For some, it’s a tool not a novelty.

[Sandysue711]

My iPhone 11 that I had complained about the sleeping heart rate graph suddenly started working again. Thank you!

[Sandysue711]

Me as well! I woke up this morning, checked my sleep stats and the graph wS working again!

[rbittman]

• Still no data on my iPhone 8. I hope the fix will cover all Premium customers!

[Educatorsusan]

Still no data for restoration on my app😩