Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[dswendseid]

Same here! So frustrating! 

[jdpm3]

Updated to 3.28 (986).  Same issues for me...

[BeckyBQuilts]

Still waiting for a fix and it's been over 2 weeks. And I pay for Premium. My Premium renews September 22nd and I'm seriously considering not renewing it, if the app doesn't do what it is supposed to do.

[MrsPackrat]

I'm having the same problem with my Charge 3 and Apple SE 2nd generation IOS 4.0.2 and it started with that last Fitbit update as well.

[A_Giraffe]

My Premium was due for renewal today so I cancelled. The enhanced sleep was the only worthwhile perk to having it. Since it’s been broken now for 2 weeks what’s the point in continuing to pay?

Perhaps if more people cancelled and they started noticing a loss in revenue, perhaps they’d actually consider trying to fix it?

What was the new app update for anyway? The release notes say “bug fixes and performances improvements”. What bugs were fixed?

[Nmtrue]

I used Fitbit live chat to report this issue. I was told that they were working on it. When asked if I could get a credit to my Premium service, they sent me to  support.apple.com/en-us/HT202039

Fitbit should credit those affected with the prorated fee for the Premium service for as long as they don't have the service available that we are paying for. 

[Me-sk]

I have same problem.

[Me-sk]

Same issue here!

[MrsPackrat]

I contacted support today (8/19/20) and was told that another update will be out in about a week that will fix this glitch.

Sent from my iPhone

[bedelstein]

Thank you!

Moderator Edit: Personal info removed

[Jindavic]

The graph shows if you go to bed in am and wake in am but if you go to bed in pm and wake in am the graph tries to display backwards (like someone coded the way it computes a day wrong) so if you click on the graph and it comes up blank and you hold finger in left of the blank graph a small part of your hours show backwards to the left

 so basically am to am data is running forwards and pm to am data running backwards hence graph not displaying. If this coding could be fixed would be great

[KateFK]

Hello Mrs. Packrat. Thank you for that post. Whilst a number of the group have reported the issue there’s been minimal communication from Fitbit advising of a prospective fix. It would be prudent of Fitbit to advise the community group/s having this problem that assistance is in sight so that we all knew an update is imminent. Let’s hope it is and that it actually fixes the issue! KateFK, Northern NSW, Australia.

Sent from my iPhone

[keith64]

Having the same issue. Hope they fix it soon

[Eliza100]

Thank you for sharing your experience. I hope that Fitbit will follow
through.

[SunsetRunner]

I saw a message today that they expect an update within a week that will fix it 🙂

[MrsPackrat]

Thanks for sharing that information. We’ve made them aware of it and hopefully they will have that glitch fixed soon.

Sent from my iPhone

[kdavella]

@Jindavic brilliant observation.  With all the clues and testing provided by dedicated Fitbit users, let's hope the fix will be within the week as promised. 

[HeatherMCM]

My Charge 3 is doing  the same. I only pay for premium to keep track of this info.  Please fix this issue!

[Magiklarp]

I've noticed over the past few days that the sleeping heart rate chart within the Restoration section of the Sleep Tab of the app is not functioning/populating with data. Within the same section the Estimated oxygen variation chart is functioning normally, but the chart above is completely blank. I believe the app is up to date, my phone is an Iphone 7, and my Fitbit is an Iconic. Is anyone else seeing this issue?

[Kaylani]

I am having the same issue. Started a couple days ago. The Restorative Resting Heart Rate numbers are there, but the graphic configuration is not.

I anxiously await your fix.

    Kay