08-20-2020 10:51 - edited 09-18-2020 15:23
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08-20-2020 10:51 - edited 09-18-2020 15:23
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9/7/2020 Update: This issue is resolved as of app update 3.29
We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date.
Thanks very much for your reports and patience.
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Fitbit Premium
09-03-2020 15:18 - edited 09-04-2020 06:57
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09-03-2020 15:18 - edited 09-04-2020 06:57
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i just updated my app in the ios app store, and i am seeing my restoration sleeping heart rate graph for the first time in weeks (months?)!
09-03-2020 20:00
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09-03-2020 20:00
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Sent from Yahoo Mail for iPhone

09-03-2020 21:55
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09-03-2020 21:55
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Sent from my iPhone
09-04-2020 04:21
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09-04-2020 04:21
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No data on restoration heart rate graph.
- Data graphed normally on morning of 9/2/20
- No sleep data 9/3/20 bc device was charging
- All sleep data on morning of 9/4/20 is normal but restoration graph is blank

09-04-2020 05:05
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09-04-2020 05:05
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It says if I delete my app that my dad will be lost.

09-04-2020 05:44
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09-04-2020 05:44
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I got my graph info back! And my graph data came up this morning!
I deleted the app. I did not lose any data. I was so frustrated I no longer cared, but everything returned, including my missing data.
Here’s what I did:
1 Deleted the app
2 Reset my Fitbit
3 Reinstalled my app
All the graph data reappeared. I hope it sticks!

09-04-2020 06:44
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09-04-2020 06:44
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So I did delete and reinstall the app. However I only restarted my Fitbit versa and the graph has returned. Thank you very much. Now let’s hope it stays.

09-04-2020 06:53
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09-04-2020 06:53
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There is a new update, 3.29, of the Fitbit app. It was made just 4 days ago. Search for Fitbit in app store. Tap on Fitbit logo (not "open") and you should see "update." Tap on update; the 3.29 update is quick. I did this yesterday and my sleep restoration heart rate graphs all returned. So, the history returned. I was concerned to see whether the graph would track in real time -- it did. My graph from last night was there when I opened it this morning. Hope it stays that way!

09-04-2020 08:02
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09-04-2020 08:02
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Sent from my iPhone
09-04-2020 08:04
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09-04-2020 08:04
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Sent from my iPhone

09-04-2020 08:09
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09-04-2020 08:09
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Sent from my iPhone
09-04-2020 08:12
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09-04-2020 08:12
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Sent from my iPhone
09-04-2020 08:43
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09-04-2020 08:43
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I did the same thing and it's working!
09-04-2020 09:13
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09-04-2020 09:13
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This worked to fix mine!

09-04-2020 14:32
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09-04-2020 14:32
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About 4 days ago there was an iPhone software update from iOS 13.6.1 to 13.7.
Already mentioned in this forum is version update of the Fitbit App from 3.28 to 3.29 but interestingly it was also around 4 days ago.
Both Apple and Fitbit mention in their update information “bug fixes”.
It would be interesting to see if there is a pattern related to both updates whether Graphs returned or not.
For me (using an iPhone Xs Max), Graphs returned when I went into the App store, searched for Fitbit App, and updated to version 3.29 (I did not have to delete the Fitbit App and reinstall a new version). A day later my Norton Security App told me there was a new iOS update, so I downloaded and installed iOS version 13.7. The Graphs are still working.

09-04-2020 15:39
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09-04-2020 15:39
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Greetings from Northern NSW, Australia. I updated the Fitbit app on Tues morning 1/9, graphs returned and remain. Woo hoo! Just checked my iPhone 7 iOS & it is 13.6.1, not 13.7. Interestingly, I’ve not been reminded to do the iPhone update. I’ll stay with what’s working for me right now. Good luck to all.

09-04-2020 16:50
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09-04-2020 16:50
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i updated my app and all the graphs started functioning normally.DW

09-04-2020 22:00
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09-04-2020 22:00
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Any word on when this is going to be fixed? The sleep score is the only reason I pay for premium, and this metric has not been functional for weeks!

09-04-2020 23:04
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09-04-2020 23:04
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If you have deleted the app on your phone, restarted, then installed the FitBit update from the App Store, all should be well.

09-05-2020 05:55
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09-05-2020 05:55
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Has a fix been put forward? It is still not working for me !!

