Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[rudyb]

i just updated my app in the ios app store, and i am seeing my restoration sleeping heart rate graph for the first time in weeks (months?)!

[LaneDW]

Great Followed your suggestion: fixed the sleeping heart Rate graphs Appreciate very much Wonder how we post so everyone can benefit from your fix?


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[SteveAlaska]

It is widely posted in this thread. Make sure you have the latest iOS, delete the old app and download the new one.

Sent from my iPhone

[EBField]

No data on restoration heart rate graph.  
- Data graphed normally on morning of 9/2/20

- No sleep data 9/3/20 bc device was charging 

- All sleep data on morning of 9/4/20 is normal but restoration graph is blank

[bobbi.o]

It says if I delete my app that my dad will be lost.

[Psfd]

I got my graph info back! And my graph data came up this morning! 

I deleted the app. I did not lose any data. I was so frustrated I no longer cared, but everything returned, including my missing data.

Here’s what I did:

1 Deleted the app

2 Reset my Fitbit 

3 Reinstalled my app

All the graph data reappeared. I hope it sticks!

[bobbi.o]

So I did delete and reinstall the app. However I only restarted my Fitbit versa and the graph has returned. Thank you very much. Now let’s hope it stays.  

[Dr_Dianne_B]

There is a new update, 3.29, of the Fitbit app. It was made just 4 days ago. Search for Fitbit in app store. Tap on Fitbit logo (not "open") and you should see "update." Tap on update; the 3.29 update is quick. I did this yesterday and my sleep restoration heart rate graphs all returned. So, the history returned. I was concerned to see whether the graph would track in real time -- it did. My graph from last night was there when I opened it this morning. Hope it stays that way!

[MrsPackrat]

I didn’t delete the app. Just went to App Store and downloaded the update. Works great now.

Sent from my iPhone

[MrsPackrat]

Shouldn’t need to delete the Fitbit app. Just go to App Store and download the latest version.

Sent from my iPhone

[SteveAlaska]

The data should not be lost. Of all the folks who updated I haven’t heard of any who lost data.

Sent from my iPhone

[SteveAlaska]

That didn’t work for me. Had to delete old version. Glad it worked for you.

Sent from my iPhone

[Dr_Dianne_B]

I did the same thing and it's working!

[Nmtrue]

This worked to fix mine!

[Danai]

About 4 days ago there was an iPhone software update from iOS 13.6.1 to 13.7.

Already mentioned in this forum is version update of the Fitbit App from 3.28 to 3.29 but interestingly it was also around 4 days ago.

Both Apple and Fitbit mention in their update information “bug fixes”.

It would be interesting to see if there is a pattern related to both updates whether Graphs returned or not. 

For me (using an iPhone Xs Max), Graphs returned when I went into the App store, searched for Fitbit App, and updated to version 3.29 (I did not have to delete the Fitbit App and reinstall a new version).  A day later my Norton Security App told me there was a new iOS update, so I downloaded and installed iOS version 13.7.  The Graphs are still working.

[KateFK]

Greetings from Northern NSW, Australia. I updated the Fitbit app on Tues morning 1/9, graphs returned and remain. Woo hoo! Just checked my iPhone 7 iOS & it is 13.6.1, not 13.7. Interestingly, I’ve not been reminded to do the iPhone update. I’ll stay with what’s working for me right now. Good luck to all. 

[LaneDW]

thanks,
 i updated my app and all the graphs started functioning normally.DW

[KRM1234]

Any word on when this is going to be fixed? The sleep score is the only reason I pay for premium, and this metric has not been functional for weeks!

[jake4fb]

If you have deleted the app on your phone, restarted, then installed the FitBit update from the App Store, all should be well.

[Mishka0007]

Has a fix been put forward? It is still not working for me !!