Sleep Restoration Heart Rate graph is blank on iOS

[KateFitbit]

9/7/2020 Update: This issue is resolved as of app update 3.29

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We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date. 

Thanks very much for your reports and patience. 

[FIT8]

I updated to Fitbit version 3.29 and synced yesterday morning and the sleep was correct but I have not been able to sync since... including this morning. Not happy...

[LarryBrown]

I just want to say thank you for version 3.29 !

The restoration of restoration, etc.  is greatly appreciated. 

Thank you

[FIT8]

I take back my last comment that 3.29 worked. Only simple sleep this morning. The last several weeks have been constant for it issues!!!!

[LarryBrown]

Mine continues to work following the update to 3.29.

Sent from my iPhone

[Dr_Dianne_B]

My SRHR graph continues to work. In addition to the Fitbit update to 3.29, if you have an iPhone, make sure that you've updated that to 13.7.  I did both to make the graph work.  

[Jessie2451]

If you delete the Fitbit app & reinstall it, it works. It was so easy & I didn’t lose any data.

Sent from my iPhone

[Arlyne]

LaneDW, 

Somewhere in the thread on this topic I read that you had to uninstall the app and reinstall it to get it to work. Not sure what you are using to get your Fitbit data but I have an iPhone and that’s what I did. I didn’t lose any data and now my sleeping heart rate graph is  working normally again.

[MrsPackrat]

I just got notified that there will be another iOS update for my phone tonight so there’s no telling what will and won’t work for me tomorrow. 😖

Sent from my iPhone

[FIT8]

I did the uninstall and reinstall... it worked for a day... then back to simple sleep...

[MrsPackrat]

Looks like my iOS will install another update tonight. Hope it’ll fix the issues so many are having without creating more issues for those of us who finally have software that’s doing what it’s supposed to do. I guess we’ll know tomorrow. 🤞🍀 Good luck!

Sent from my iPhone

[Noodles2009]

Hi, I am with Apple who released an update recently which along with deleting/reinstalling the app. seems to have fixed mine

Regards

Nichola


Sent from my iPhone

[Patrick_H]

Mine has worked for a few consecutive days.

Has anyone gotten an extension from FitBit on the Premium subscription or trial? I haven't, and I'm not happy about that. 

[jeffcarp]

For the past two nights my oxygen saturation graph is blank. I still get a sleep score and my heart rate graph is shown but the oxygen saturation graph has nothing on it. I have a Versa 2. I shut the Versa 2 off and turned it back on. I have restarted my phone. 

[LCL]

This matches up with the days I have gotten a chart. Great observation. 

[KateFitbit]

This issue has been resolved as of app update 3.29. Thanks, everyone for your report and patience. I'll be closing this thread for further reports.