- « Previous
- Next »
08-20-2020 10:51 - edited 09-18-2020 15:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


08-20-2020 10:51 - edited 09-18-2020 15:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
9/7/2020 Update: This issue is resolved as of app update 3.29
We are aware of an issue where customers will see a blank Sleep HR graph on iOS. Our team is currently working on a fix and hope to have it resolved soon. Please stay tuned to this thread for updates and please ensure you keep your iOS app up to date.
Thanks very much for your reports and patience.
Actively managing your weight? Find accountability buddies on the Manage Weight board

- Labels:
-
Fitbit Premium
09-07-2020 05:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-07-2020 05:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I updated to Fitbit version 3.29 and synced yesterday morning and the sleep was correct but I have not been able to sync since... including this morning. Not happy...

09-07-2020 08:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-07-2020 08:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I just want to say thank you for version 3.29 !
The restoration of restoration, etc. is greatly appreciated.
Thank you
09-09-2020 04:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-09-2020 04:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I take back my last comment that 3.29 worked. Only simple sleep this morning. The last several weeks have been constant for it issues!!!!

09-09-2020 05:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-09-2020 05:16
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

09-09-2020 05:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-09-2020 05:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
My SRHR graph continues to work. In addition to the Fitbit update to 3.29, if you have an iPhone, make sure that you've updated that to 13.7. I did both to make the graph work.

09-09-2020 06:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-09-2020 06:25
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

09-09-2020 12:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-09-2020 12:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
LaneDW,
Somewhere in the thread on this topic I read that you had to uninstall the app and reinstall it to get it to work. Not sure what you are using to get your Fitbit data but I have an iPhone and that’s what I did. I didn’t lose any data and now my sleeping heart rate graph is working normally again.

09-09-2020 14:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-09-2020 14:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

09-09-2020 17:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-09-2020 17:17
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I did the uninstall and reinstall... it worked for a day... then back to simple sleep...

09-09-2020 17:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-09-2020 17:49
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

09-09-2020 21:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-09-2020 21:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Regards
Nichola
Sent from my iPhone
09-12-2020 20:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-12-2020 20:03
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Mine has worked for a few consecutive days.
Has anyone gotten an extension from FitBit on the Premium subscription or trial? I haven't, and I'm not happy about that.

09-13-2020 06:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-13-2020 06:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
For the past two nights my oxygen saturation graph is blank. I still get a sleep score and my heart rate graph is shown but the oxygen saturation graph has nothing on it. I have a Versa 2. I shut the Versa 2 off and turned it back on. I have restarted my phone.

09-14-2020 08:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-14-2020 08:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
This matches up with the days I have gotten a chart. Great observation.

09-18-2020 15:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


09-18-2020 15:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
This issue has been resolved as of app update 3.29. Thanks, everyone for your report and patience. I'll be closing this thread for further reports.
Actively managing your weight? Find accountability buddies on the Manage Weight board

- « Previous
- Next »