Subscription refund

[Felix2025]

As you are now enforcing a Google account from February I will no longer be using Fitbit after many years. Given you are changing the conditions of use I would like a pro rata’d refund on my premium subscription which renewed in September. How do I go about this? 

[LZeeW · Accepted solution]

@Felix2025   Fitbit Premium subscriptions are generally non-refundable.  This is described in the Subscriptions section of Fitbit's Terms of Service.   You can always try contacting Support.  I know that Google made an exception in the past when a Premium feature was removed on short notice.  I'm not sure it will work in your case.  Google announced that it extended the deadline to February 2026 in March 2025.

[Felix2025]

Thank you, appreciate the help