Unable to Cancel Premium

[jkara]

Whatever you do, do not sign up for the free trial when you purchase a Fitbit. Not only have I been paying for months, unable to cancel, but I am also NOT receiving ANY premium benefits despite all these charges to my account!

I have tried cancelling via website; I do not have the option to.

I have tried cancelling thru the app; Google says I have NO active subscriptions.

No, I do not pay thru Paypal.

I have contacted customer service and received no solution.

So here I am, still stuck paying $10 monthly with no way out and I just got overdrafted today! Thanks Fitbit! 🙂

[AndreaFitbit]

Welcome to the Fitbit Community, @jkara. Thank you for sharing your Fitbit Premium cancelation inquiry.

I understand how frustrating this could be and since you don’t see your subscription in the Fitbit app, restore your purchase.

To restore your subscription purchase:

1. In the Fitbit app, tap the Today tab >     your profile picture.
2. Scroll down and tap Account Settings >   Restore Your Purchases >   OK.

I hope this information works for you. 

[jkara]

When following these directions, I receive an error popup because I "do not have any subscriptions", even though I continue to be charged monthly with no benefits. There is no end in sight.

[AndreaFitbit]

Thanks for getting back to us and I´m sorry to hear you´re still being charged monthly for Fitbit Premium @jkara.

Please follow our team´s advise and contact Google's Customer Support to assist you about this.

Keep on visiting the forums.