Video classes personalized not showing

[Saranjot]

 Hi I am having problems with the fit star yoga app.  I already signed for a premium account and I do have access to all the freestyles options of training but the every day video classes personalized are not available it keeps asking me to go for a premium account. Does anyone have the same problem?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Saranjot Welcome to the Community. Thanks for the details mentioned. 

It's pretty weird that your Premium workouts are still not loading. I would like you to log out from your app and force quit it, after this please log back in and check if you have access to the personalized classes. If you keep experiencing issues, please attach a screenshot to your next reply. 

Keep me posted. I'll be around if you have any additional questions. 

[Saranjot]

 Sylvia thank you for your message! yeah the thing is that I already tried logging out and also uninstalling the app and none of those things work out. I mean the moment I log in my account, there is still the same problem. I’ll send an screenshot ofof the app in my phone and how it it looks like so if you can suggest anything I’ll be very grateful!!

 

[SilviaFitbit]

@Saranjot Thanks for getting back. 

I appreciate the screenshot shared. In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[SSNomad]

I am having this same problem. What was the solution?

[SilviaFitbit]

@SSNomad It's nice to see you in the Fitbit Community. Thanks for getting in touch about this. 

Since you don't have access to the personalized classes, I have created a case for you with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions!