Wellness Report

[Bkristy21]

I purchased Fitbit premium and was excited to receive my Wellness report, but it is not sending when I generate the report from the app. Does anyone know why I am not receiving this?

[Bkristy21]

Since this still isn’t working is there a way I can get reimbursed for my monthly subscription? This is why I purchased the month and feel like it is not being resolved. No hard feelings just don’t have use for premium outside of that report to share with my physician. 

Is there someone to call/email for this? 

[Stockmo]

I am having the same issue. Is there any solution to this issue yet?

[jtlynch]

I’m in the exact same boat as Bkristy21,

please advise.

[krazyskwerelett]

I’ve contacted Fitbit and they said they are working on it. 

[N8teGee]

@Bkristy21 I think the best thing to do in your case is to contact customer support (here). I would think that they would be the only ones authorised to perform these things. 

[K14sty]

I have the same problem. I’ve requested several times, checked correct email, checked spam folder but I have nothing.

its unfortunate as I’m on the free trail and this issue is putting me off the idea of signing up monthly as I wouldn’t be getting what I paid for. 

[MattFitbit]

Hi all! Thanks for taking the time to report this issue. I have merged a few threads together to help keep the Community tidy. 

I have forwarded your feedback to our product team and they are currently investigating why your reports are not being received. I was informed that some changes were implemented to this feature yesterday (11/6) which should have resolved the issue for some users. 

If you posted about not receiving your Wellness Report on (or before) Wednesday 11/6, please try to generate the report again. If that does not work, please let me know and I will continue to work with our product team to determine what might be causing this issue. 

Thanks again for taking the time to report this issue. Feel free to let me know if you have additional questions. Thanks!

[Scain8]

Hi 

I’m having the same problem but I can’t find where I request the report from as it was from a pop up message. Can someone tell me where to find it please 

thanks 

[krazyskwerelett]

I just tried and nothing 

[KimberlyTureau]

I tried to get the report on 11/6 and 11/7 and still have not received report. Email address is correct and it is not in spam. 

[Karan123]

Hi i am having the same problem.

[Callie23]

I attempted to generate the report again, multiple times in the last hour, and still haven’t received it. Please help.

[K14sty]

I have tried to regenerate the report this morning 8/11 but I still don’t receive it.


Sent from Yahoo Mail for iPhone

[Bkristy21]

Tried resubmitting the wellness report and nothing came through via email. 

[xanderharrison]

Hi, I’ve got the same issue where I request a Wellness Report and I’m not receiving a report still. 
Extra info that may be helpful: I’m a Fitbit premium user and live in the UK on iOS13. I also received an email offering a free trial for Fitbit premium around the time I requested it so maybe the servers aren’t recognising I have premium or maybe that was just coincidence.
Anyway, hope it gets resolved, extremely happy with the rest of the premium features so far 🙂 

[Drew_Watkinson]

No report sent on nov 8th after 2 requests and no it’s not in spam. 
Gotta love paying for non working features.....

Why is everything Fitbit always a beta?

hardware issues that make the user feel like we are testing something. Software issues that make the user feel like we are beta testing....

I actually am finding that I have paid money to do more testing for Fitbit then the actual beta testing I do for Fitbit...

[StephC74]

Just tried again and thankfully the report was emailed to me within 5 minutes.

[xanderharrison]

Yeah I just tried again and worked instantly. Thank you! 🙂 looks great

[K14sty]

It’s worked for me to. Thank you for fixing it.


Sent from Yahoo Mail for iPhone

[MattFitbit · Accepted solution]

Hi all! Huge thanks to everyone who took the time to report this issue. 

I have confirmed with our product team that another fix was implemented this morning (11/8) which should allow your reports to generate as intended. Please go ahead and attempt to generate your wellness report once more and it should work. 

If you run into any additional issues, feel free to let me know. I appreciate your patience as we worked to resolve this issue!

@K14sty @xanderharrison @StephC74 Thanks for confirming!