Web dashboard screen is black

[abartlett]

The dashboard is a black screen, and my sleep data are missing info on the app.  What's going on?  I only bought a Fitbit for the sleep data, and now I can't get to it.

Moderator Edit: Clarified subject

[BarnRK]

Could be a datacenter issue too - not enough capacity to meet demand.  But for sure the CEO needs to be having a sit down with the IT manager/CIO and get these issues sorted out.

[PatiS]

I did a chat with customer service the other day and was told that since that hadn't had many complaints about it; it wasn't considered a "wide-spread" problem; but she would forward it to tech support.  If we ever hope to get this resolved; people need to bombard customer service with complaints, not just gripe about here on the message boards.  I don't think anyone from the actual company reads these messages.  So people.... contact customer service and register an official complaint. 

[Jackie_C]

Per agirlpilot's comment, I was already using Chrome when the dashboard disappeared, and had been for many years. I tried DuckDuckGo and it was fine for seeing the dashboard - but only for a day. Per the previous advice to clear cache on Chrome, yes it works. But it only works for a limited amount of time so clearing the cache has to be done every day, and that's just not sensible, nor is it feasible. I imagine it probably needs to be done daily on all the other browsers too. So it comes back to Fitbit letting down masses of its customers

[EDGE4194]

I just finished a live chat session and asked about the status of the ongoing dashboard issue without any other explanation. It took a long time for the response, but I was surprised when the chat agent came back with "We are are of the issue and working on a fix". I was expecting to have to explain everything, so i was quite surprised. I feel better that they have acknowledged it and that they are working on it.

[MarkF48]

Try disabling adblockers while on the Fitbit dashboard page.

[CM1986]

Hi All, 

Something that has been working for me in Chrome that I have not seen mentioned yet is doing a hard refresh of the page (hold down Ctrl on the keyboard while clicking the refresh button for the site). I am not sure how to do that on my phone/Safari, but for now I've been getting the calorie data I need from the Log. *shrugging emoji*. 

Try the hard refresh! 

[socalmonk]

I did. No love.

[magnetix]

Tired of scrolling through all these rabbit hole posts trying to remedy the dashboard blackout. The community is acting as though it's a browser problem with some hit and miss temporary solutions. Isn't Google on top of the browser business. Shouldn't they be forecasting the solution to the problems they've created with the application design changes. Let me know when its working!

[suewhite]

Worked yesterday in Firefox , not today, a real pain.

[Quokka007]

While it's nice that they finally admit it's not working and claim it's being worked on, I'm not waiting anymore.  It's time to cancel FitBit Premium and look for a device and software vendor who is competent.  

[wellbeing61]

In addition to the blank dashboard on my laptop (Windows 11/Google Chrome), my activities are not updating...but my sleep is.  Pleeeaaaaase fix this.  

[pat5]

I would do just that if I knew how!  I keep running into virtual assistance, never a live person.

Briefly & using Chrome on a MacbookPro late yesterday afternoon I was able to see the dashboard but not today.  Went back to Safari and the usual 'black screen of death'.  Apologies to the Windows community for highjacking the 'blue screen of death' expression LOL.

[pat5]

Fortunately I never signed up for Premium as you have done. But I am just as annoyed as I bought the Fitbit for its analytics but particularly to see detailed graphs etc. Easier to read on my big screen compared to the iPhone or tablet both of which are different presentations.

[rstander]

For the last two months, I've been getting auto-logged out by the Fitbit dashboard and having to log back in daily (reported in this thread). Talked to Fitbit support about it twice and they had no solutions other than to claim it was a problem with my browser (it's definitely not).

Today when I logged back in I was greeted by a screen telling me to find my dashboard on the app. There's a link to see the dashboard in browser view, but Fitbit is clearly trying to push users off the browser dashboard and onto the app. It's very frustrating that they don't seem to care about the many users who prefer to log food and activities on a browser (with regular sized keyboard functionality) instead of on an app, where logging custom foods and meals is quite onerous.

 

[Packerharley]

Fitbit seems to have lost their way. Not responsive to customers is a really bad sign. I have had issues with the online dashboard for well over a week. Originally the human I talked to on the phone line said it was a technical issue and it would be fixed in a few hours. Not so.

Very frustrating trying to get something I am paying for to work correctly. Last night I tried going from Microsoft Edge to Chrome browser in Fitbit and ACTUALLY SAW MY DASHBOARD. Today the Chrome browser version of the dashboard is blank. 

Now my sleep info today was wonky. No reading/no score today. I had to reboot my Iphone and then it appeared.

Starting to seek out competitive landscape. Fitbit could very well lose another customer.

[mdibuono]

You'd think a company like Google could fix this after 6 days

[JenMayGo]

Same Disappointments as describedabove!! I've been with Fitbit for MANY years but this sleep app change is forcing me to look at other devices. So hating this so-called "upgrade". Roll back to the previous version PLEASE!!!

[ClearyVE]

Just received this message when I logged into Fitbit on my Laptop...

"Your health dashboard is now in the Fitbit app"

[babyluthi]

Noooooo...
I certainly do not want to use the app.
It is WAY TOO SMALL!

[pat5]

I was beginning to think that Fitbit/Google were trying to reduce … by eliminating the desktop version. I suppose not surprising but still, if so, exceedingly disappointing. Why not just be up front if so. Either way you disappoint users but straight forward announcements are IMHO way better.