Did not receive the Weekly Report email

[LarryTansey]

Hello, I have been receiving my Weekly Reports every Monday Night, like clockwork, except this past Monday.
They always go to my email address. I did check my Spam and Trash Folders.

My last Report was sent to me on 05-30-22, can someone help me get the one I should have received on 06-06-22?

Sincerely, Larry T.

Moderator Edit: Clarified subject and personal info removed

[mbajd805]

I called last week and it was emailed to me.  Fitbit didnt know why it was not sent automatically.  I googled this issue, but do not seem to have same screen choices, etc.

Other than calling every week to get my updates or doing it manually from data on phone,  suggestions?

[mungo]

Same here, both 7 June and today, 14 June. 

[mungo]

...and my mother. Same.

[Musicmad]

Neither my Mum or I have received our reports today or last week. There must be an issue!

[KT242]

Hi I have done all the above

Also a friend of mine with same issue

None arrived today either 

[CMcKenna22]

Same, this week and last week.

[Chrissheff]

Same for me, no weekly progress reports for 2 weeks.

[marilyn0926]

How do I continue to receive weekly reports. Missing last 2 reports from 05/29 through 6/12.

[TK71]

Both My wife and I (separate accounts) have also not received any weekly summary for 2 weeks now. 

Last one received was on 5.31.22

[TK71]

never changed settings. still, took your advise and checked. weekly summary box was checked. I still unchecked it and then rechecked it anyway.

still not getting weekly summary emails.

[Sallybauer]

Thank you for letting me know!
Sent from my iPad

[Sallybauer]

I’ll try that. Thank you

Sent from my iPad

[ScrapjenB]

Looks like there are no reports for a second week (it's just been two weeks for our family) - it is affecting three separate accounts. We've initiated no changes. While the email delivery is great, I wish there was ALSO a spot online where we could access the weekly report manually in the case of a goof like this!  I'm not as invested in the weekly report (enough to request it from customer service) but it's frustrating when things don't come as expected.

[Pidgster]

Me too... No reports for a fortnight.. Why?

[Altrick]

Several family members all charge 4's no reports for 2 weeks now. This has happened in the past . All suggestions tried no result. Wakey wakey Fitbit you have an issue your end

[gkabremer]

I also haven't received my weekly stats the last two weeks, June 6 & 13! 

[Buks26]

Same here. Didn't get the email this week and last week. 

[ReneeLynnH]

I have been having the same problem.

[wtwolf]

As others have noted, I've not received a weekly progress report since 5/30/22.  Simply cycling Weekly Summary Email option doesn't appear to fix the problem.  It would be nice if Fitbit tech support would actually take ownership of these issues rather than sending the end user on some pointless journey of toggling an already correctly set parameter.

[TMBrace]

Same here, have not received my weekly report for June 7 or June 14.  Checked notifications and did the steps as recommended.