help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Haven't received Weekly Reports

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2022 04:03 - last edited on ‎12-01-2022 16:23 by Fitbit Moderator

‎11-22-2022 04:03 - last edited on ‎12-01-2022 16:23 by Fitbit Moderator

Something happened with my daily display yesterday  - steps and some other items went blank and then I didn't get my usual weekly report.  Is there an issue fitbit is working on?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
63 REPLIES 63

‎12-07-2022 12:15 - edited ‎12-07-2022 21:03

In response to Travlr

‎12-07-2022 12:15 - edited ‎12-07-2022 21:03

Hi everyone.

 

Thank you for sharing your experience and troubleshooting. @Kathylynn103 and @Travlr thanks for letting us know that you received your weekly reports this week. That's a great news! 

 

For the rest of users, can you please check your Spam/Junk folder again? If you didn't receive your report this week, please confirm if you've had also repeated issues receiving your weekly report in the past. This information is very important for us.

 

See you around the forums.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎12-09-2022 04:18

‎12-09-2022 04:18

I did not receive my email either, seems there must be an issue, as so many others didn't get one.

https://hellodear.in
https://teatv.ltd/
Best Answer
0 Votes

‎12-09-2022 16:32

‎12-09-2022 16:32

Many did receive their weekly report last Monday. If you didn't, reach out to fitbit and let them know. 

They also will be able to manually send it, if you dot wait to long 

Best Answer
0 Votes

‎01-10-2023 12:33

In response to Rich_Laue

‎01-10-2023 12:33

Hi everyone!

 

Thank you for your efforts, I'm happy you've been receiving your Weekly Reports. Because this issue has been resolved, I'm going to close this thread from further comments.

 

If you have any other question, I'd encourage you to start a new thread in the Help Forums so you can receive help from the Community. Once again, I appreciate your feedback and we'll keep working to improve the Fitbit experience.

Best Answer
0 Votes