Haven't received Weekly Reports

[Kathylynn103]

Something happened with my daily display yesterday  - steps and some other items went blank and then I didn't get my usual weekly report.  Is there an issue fitbit is working on?

Moderator Edit: Clarified subject

[kazters]

Didn’t get it last week or again today but others did it’s happening more and more

[JimHarsh]

Have not received my weekly Monday night email summarizing my results for the past two weeks.  Keep my device synced on a regular basis.  Any suggestions?

Moderator Edit: Clarified subject

[Dadso]

The problem has just started again for me - didn't get the email last week and also again today 😞

[KT242]

Hi

I have had mine
They arrived at 02.35, which
Which is earlier than normal
I did find a post about how to resolve the issue
But sorry I have been ok, since the last time


Sent from Outlook for iOS<>

[pmorena]

another Monday without receiving my Weekly Report which I add to an Excel weekly measurement tool to track my total steps, best day stepping and weekly average with notes about what I did during the week to increase or decrease my total... Please Fitbit ... bring this back..

[Kathylynn103]

Hello!  Thanks for trying to help me!  No progress report came again (I get mine Monday evening) and I had done what you recommended.  What else could be wrong??

[Bonnie62]

I didn't receive mine last week or today, but just finished a "live chat" with a support person & she was able to manually send me my "this week" weekly report, so you may want to do a live chat & see if you can at least get this week's sent to you.  She said that they're "working on" resolving the problem, so they must be aware of it (or at least are now - lol!).  You would think a moderator would stop by here & address this, but maybe they don't bother when it's an old & supposedly "answered" thread.  These community threads really are convoluted & sometimes difficult to navigate.

[wtwolf]

Once again, two weeks of missing Progress Reports.  Deja Vu of just last June, less than 6 months ago, and tech support has yet to identify and correct this recurring problem.  The only difference is that someone seemingly representing Fitbit, has yet to come forward in this forum to acknowledge and accept ownership as an issue.  As Bonnie62 notes, the data exists and can be extracted.  But the process for sending the Progress Report is the failing component.  This isn't rocket science, it's clearly a lack of concern and technical support on behalf of the Fitbit staff.  If this feature is no longer included, please communicate that to your customer base.  Otherwise, it should be fixed in a manner to avoid future occurrences.

[Dadso]

has started again - mine missing for two weeks now

[Rich_Laue]

Last week mine didn't show up until Tuesday. Haven't seen this week's yet. 

[Bonnie62]

Mine - when it shows up - always shows up on Tuesday.  If you don't receive it by Tuesday, you ain't gonna get it.

[SunsetRunner]

I have not received my weekly progress report recently. The last one was dated 15November2022. What has happened? How do I retrieve the missing information? When will the Weekly Summary resume? Has the weekly summary been discontinued?

[LABK]

It is very frustrating when Fitbit does not do what the program claims it can do. I have thought several times about going back to a basic pedometer and not worry about all the specialized items Fitbit and other exercise apps. I do enjoy the friendly competition amongst my children so I stay with Fitbit. But I am with you.

FITBIT~ Manage your app more responsibly! Is it you won’t because you don’t have to or won’t because your staff is lazy. If it is another issue then get the issue solved. You have a responsibility to your customers. You say your product can do things that it can not do and is making all of us wearers f r u s t r a ted!

[Justjanice]

I haven't received my report this week, November 28th. Has anyone else had this problem? It's not in my spam/junk box. Thanks.

[timbits]

I did a "live chat" and requested my 2 missing reports.  They can only send out the previous week, cannot go back any further than that.  I rec'd the one report while on the chat.  She noticed that I had sync'd about 15 minutes prior, using a Windows device.  She tried to say the problem was the Windows device and I should be sync'ing from an Android or IOS device.  And, I had missed a sync or two during the week. That would also cause problems.  REALLY?  Why has it worked in the past?  I haven't done anything differently.  Why are there other people complaining about the same issue at the same time?  Fitbit probably did an "enhancement" and messed up and won't admit it.  And can't figure out how to fix it quickly - it's 2 weeks of reports that have not been sent to some customers.  Fitbit is really good at collecting tons of data and following every moment of your life, but can't figure out how to send reports???  

[Bonnie62]

That's why I will not be returning to Fitbit once my current Charge 3 finally bites the dust.  The screen has been permanently black for probably around six months now, but the device still logs all my data & syncs, etc., I just can't see anything in real time.  So once the device completely dies, I'll be switching to a different brand.  I "might" have stuck with Fitbit because I have SO much dietary data/recipes logged, but I am rabidly anti-Google, & once they bought Fitbit, the writing was on the wall for me anyway.

[wtwolf]

timbits wrote:

"I did a "live chat" and requested my 2 missing reports.  They can only send out the previous week, cannot go back any further than that."

If the device has been sync'ed and the data is exists, it makes no sense that the "live chat" specialist cannot go back and extract data that is more than one week old;  My dashboard activity log goes back as far as when I bought my first Fitbit Ultra.  And, that would be March 2012.  It's not necessary to constantly sync your device.  In my case, I sync once a week (Monday), in order for the Progress Report (when being sent) contains a full week of data -- Monday thru Sunday, from the week prior.  Again, you can view your data by logging into your account on the fitbit.com website and going to My Dashboard>Activity>Log, and from there you have the option of viewing it by Day, Month, Week, or Year.  I'm not buying what the "live chat" agent is reportedly saying.  This is clearly a problem on their end and whatever excuses you've been given is pure fabrication.

[timbits]

Exactly!  The "can't go back more than one week on the reports" is a consistent line that Fitbit gives.  I got the same response about 6 months ago when some customers had the same problem.  Fitbit underestimates their customers at their own peril.  Like others. when this device dies, I will leave Fitbit.

[Buster02]

Why am I not getting my weekly results

[Micke07]

Me too - no settings have changed.