02-08-2019 11:05 - last edited on 02-10-2019 06:09 by LanuzaFitbit
02-08-2019 11:05 - last edited on 02-10-2019 06:09 by LanuzaFitbit
I don't know why I had to change from my old pedometer to the Fitbit Zip but I guess my Humana insurance didn't like receiving mail regarding my steps since they would no longer accommodate my former pedometer.
Now, at age 77 this technology is getting beyond me. I set everything up according to the setup instructions, but nothing will sync to your website and when I check my settings I found that I do not have Bluetooth on my desktop computer, using Windows 10 Pro. So, how do I either get Bluetooth or how do I track my steps since I was forced to change pedometers. I did choose to share my step information Fitbit has to my Humana information.
After several days of trying to get everything to jive, I am about ready to say forget it and go back to living a peaceful life, step count or none.
Moderator edit: Clarified subject
02-27-2019 14:31 - edited 02-27-2019 14:32
02-27-2019 14:31 - edited 02-27-2019 14:32
Hi guys, hope you're having a good day.
@Maria2018 Thanks for sharing this information, we're glad to hear that you're back on track.
@Shesmitty We really appreciate all the troubleshooting steps that you've done until now. Thanks for report the syncing issues that you've noticed in your phone and your friend's phone. We have escalated this issues to our support team and they are working on finding a solution, this is affecting Android phones running Version 9. We're suggesting to sync with a computer instead. Have you tried that?
@SunsetRunner and @jkrieg thanks for confirming that information, I wanted to let you know that this has been escalated and we're working on finding a solution. Thanks for your patience.
I'll be around.
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03-03-2019 16:43
03-03-2019 16:43
I have not tried to sync with a computer because I need it to communicate to my G360 App on my phone and have not had the time to download both apps to computer at this time. When I have a chance I will see if I can get the two apps on my computer and see that they communicate this way.
Thank you!
03-05-2019 00:59 - last edited on 03-06-2019 08:02 by MarcoGFitbit
03-05-2019 00:59 - last edited on 03-06-2019 08:02 by MarcoGFitbit
This is really getting old.....have to remove the battery every day, last removed it 3/2 and nothing has synced since then. This is nonsense, either fix the problem or give me a device that will work. I liked my old pedometer but my insurance company made me change to this Zip contraption.
Moderator Edit: Clarified Subject.
03-06-2019 08:08
03-06-2019 08:08
Hello @jkrieg, I hope you're doing well, it's nice to see you around the Fitbit Community.
I appreciate your participation in the Forums and for sharing your experience with us. I appreciate you have tried some troubleshooting steps already before letting us know about this issue. At this moment, I would like to suggest you to check the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
03-07-2019 11:53
03-07-2019 11:53
I apologize for the delayed response and thank you for getting back to us @Shesmitty. I'll be glad to continue assisting you.
Please let us know when you get the chance to sync your Fitbit with your computer and I'll be glad to assist you.
Keep on visiting the forums.
03-10-2019 12:17
03-10-2019 12:17
My patience is running out, every day I have to remove the battery and reinsert to get it syncing again. I have arthritic hands and handling this little gizmo is hard for me. PLUS I shouldn't even have to be doing this. FIX THE PROBLEM!
03-10-2019 14:38
03-10-2019 14:38
Perfect! That is the only thing that worked! Thank you
Patti
03-12-2019 05:09
03-12-2019 05:09
Restarting the ZIP by removing the battery is NOT an acceptable (or even useful) solution. The battery contact mechanism already is flaky and removing/reinstalling the battery daily only exacerbates an already terrible design.
I have a Fitbit Zip that has been syncing fine for over two years. In the past few weeks it has gotten to the point where I am ready to go to another tracker I do NOT have to wear on my wrist. It is driving me nuts.
Syncing is very sporadic, sometimes yes, sometimes no. Maybe it is successful once every other day.
Device is Fitbit ZIP at firmware 5.90
Fitbit App on Phone is at version 2.88
Phone hardware is LG VS501 rev 1.0, software is VS5011CA running Android 7.0 (security patch to 1/1/2019)
03-12-2019 10:40
03-12-2019 10:40
I agree with your not wanting a pedometer worn on the wrist, in some instances it would just look ridiculous. I had a fine pedometer that worked great until my insurance company dropped the program supporting it and transferred everyone to the Zip, it's been nothing but trouble since.
03-12-2019 12:27
03-12-2019 12:27
Software update last night. Now Android pie. I have galaxy s8. Zip was syncing fine before this and now I too have to remove the battery to get it to sync. I have tried all the other suggestions given. Only removing the battery works. Do something about this please. Its getting really annoying
03-12-2019 12:47
03-12-2019 12:47
I got an update to the app this morning, to 2.89. No better with syncing.
03-19-2019 11:44
03-19-2019 11:44
EVERY DAY I have to remove the battery and reinsert to get the Zip to sync.....EVERY DAY EVERY DAY EVERY DAY Please do something to get it working correctly. It's a nuisance that I don't want to deal with on a daily basis. I am just about ready to get rid of this gizmo, get out of this program recommended by my health insurance company, use my old pedometer and say good ridance to the Zip and the Fitbit web site.
03-19-2019 16:27
03-19-2019 16:27
Same here. Every. Single. Day. It'll sync for about 15-20 minutes after I open the battery cover and reset it. Very frustrating...
03-21-2019 01:06
03-21-2019 01:06
Here is again, Wednesday and my zip has not synced to my account. On top of that I can't even remove the back of it to take out the battery and reinsert it. The little plastic black contraption won't move it, so I tried a screw driver and even that didn't work. I am fed up, either let me go back to my old pedometer or send me another Zip that works!!!!!!!!!!!!!!!!!!!!!
03-25-2019 08:51
03-25-2019 08:51
@jkrieg I have merged all of the threads that you started on the same issue. Please do not keep cross posting about the same issue. It will not get you help any faster and simply confuses other users that might have some recommendations.
This tracker is no longer produced. However, Fitbit may have some left in stock for warranty claims. Have you contacted support to make a warranty claim?
03-26-2019 11:04
03-26-2019 11:04
Hello everyone!
@SunsetRunner Thanks for taking the time to merge all of these posts together.
@jkrieg As mentioned above, our team is looking into this situation. As soon as there is anything to share on the matter we will be letting everyone know.
@EMC1982 Thanks for letting us know that this started happening to you after the update to Android 9. Please know that this is being looked into.
@Mumpie In your case it is very possible that the situation is related to your phone, LG VS501,
is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone. It could be that it was working correctly but further updates on the app led to optimization issues that are causing the syncing issues.
@AggravatedwithZ Welcome to the Forums. I'd like to ask what phone is it that you are using and what Android version is it running. Keep in mind that if it is running Android 9 it could be related to the situation that has been discussed above.
Feel free to reach out with any further questions.
03-27-2019 13:55
03-27-2019 13:55
I use an original Pixel running Android 9. My Fitbit app was update to v2.9 4 or 5 days ago. My ZIP as been working as advertised since. Syncs every day. I haven't done anything different. Maybe the update resolved then issue.
03-28-2019 12:44
03-28-2019 12:44
Hello @SunsetRunner.
Thanks for sharing those details and letting me know that it is working.
Hopefully it will continue to work without any hiccups. If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.
Let me know if you have any further questions.
04-02-2019 15:28
04-02-2019 15:28
So the OFFICIAL response to me from Fitbit is to either
1) Purchase a different phone
or
2) Purchase a new Fitbit device
I DON'T THINK SO, something the Fitbit did caused my ZIP to be inoperable.
(An Update with inadequate testing, an update that the full implications of which were not understood, improper design originally, whatever. It worked well for over 2 years until Fitbit and their middle school quality programmers decided to take a chunk out of their customer base.)
I have found that, on Windows 10, with the Dongle, and the current Fitbit App, I can reasonably get it to sync without doing much beyond removing and reinserting the dongle into a USB slot.