08-22-2021 21:04 - last edited on 08-23-2021 16:58 by EdsonFitbit
08-22-2021 21:04 - last edited on 08-23-2021 16:58 by EdsonFitbit
I lost my 195 day step streak why? I now have a 4 day streak?? My versa 2 didn’t sync 1 day? I want it back please
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
09-12-2021 16:26
09-12-2021 16:26
Thanks for visiting the Fitbit Community, @.CJ.
Thank you for the time you spent trying to resolve the issue with your step streak.
If there is any update or workaround about this topic, it should be communicated as soon as possible.
Feel free to contact us ata any time.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
08-23-2021 16:58
08-23-2021 16:58
Welcome to the Fitbit Community, @Cookie60.
Thank you for the information provided.
At the moment, there is no option to get the step streak back.
Please continue monitoring your step streak and inform us if you ever experience this situation again.
If you have any question, please let us know.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
09-10-2021 07:33
09-10-2021 07:33
Me too! I had 236! Now I have 7?!?!? 😩
I really used the streak as motivation to keep up my number!
I checked the record of steps and haven’t missed a day! This stinks!
09-10-2021 16:41
09-10-2021 16:41
Welcome to the Fitbit Community, @MRDBbc3.
I'm sorry to hear about your step streak reset.
Our team is constantly working to improve our products and services. Your feedback is highly appreciated.
Please let us know if you have any questions.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
09-11-2021 02:45 - last edited on 09-12-2021 16:18 by EdsonFitbit
09-11-2021 02:45 - last edited on 09-12-2021 16:18 by EdsonFitbit
I lost a 300 + day streak 😭
I was going for a full 365 days, so yeah, fully understand how you feel. I was gutted.
Oh by the way, it was the watch, not me not hitting my goal that day, just to clarify😁
I had 300+ day streak😥 when my watch faulted. I was absolutely incensed, called the tech support, they can add the activity, but nothing with the streak. If it isn't recorded or recognised that day, sadly, nothing can be done.
Moderator edit: format
09-12-2021 16:26
09-12-2021 16:26
Thanks for visiting the Fitbit Community, @.CJ.
Thank you for the time you spent trying to resolve the issue with your step streak.
If there is any update or workaround about this topic, it should be communicated as soon as possible.
Feel free to contact us ata any time.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
12-03-2021 11:16
12-03-2021 11:16
This happened to me also. I have feature request “Adding the option to set/update counter for Step Streak” if enough people vote for it maybe they will do it.
thanks
01-04-2022 03:32
01-04-2022 03:32
This happened to me as well, after the holidays and vacation when prioritizing exercise is no easy feat. If you can't get the streak feature right, give us the option to turn it off!! (Honestly, the data is all there. Why is this not the easiest thing to track??)
02-15-2022 22:19
02-15-2022 22:19
Ugh! I was staring 365 days in the face when y’all reset the counter! Please consider retrieving this stat. It’s a great motivator.
02-16-2022 12:15
02-16-2022 12:15
Thanks for visiting the Fitbit Community, @Lorcasaur @Quz.
You are welcome to vote this suggestion. For information about how Fitbit decides what Feature Suggestions are released, please visit this site.
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
03-21-2022 20:11
03-21-2022 20:11
This just happened to me too. I was a month away from 365 days in a row!!!
03-21-2022 20:12
03-21-2022 20:12
Me too!!! I was less than a month away!!!
03-22-2022 04:26
03-22-2022 04:26
04-16-2022 18:07
04-16-2022 18:07
This is absolutely ridiculous! Fitbit screwed up on my 450+ day step streak in January- it reset to 4 days. I sent you all of the data and was told you were working on it.
shortly after I had surgery and didn’t make my goal for a few days, but started up again and should be at day 70! The step streak banner went away for a few days (AGAIN!) and now is back at 4. I’ve made my goal every day AGAIN this time around.
this is the last straw, I’ve had way too many issues reported to Fitbit and they don’t take any of it seriously enough to keep a customer who’s been using their products for 7+ years.
I’ll come back and update the rest of you frustrated customers once I’ve found a device and company that offers active minutes and doesn’t allow glitches to the most motivating feature to date, perhaps a company who actually cares when their product repeatedly fails.
What a huge disappointment. Shame on you Fitbit!
05-16-2022 19:25 - last edited on 05-16-2022 19:27 by EdsonFitbit
05-16-2022 19:25 - last edited on 05-16-2022 19:27 by EdsonFitbit
This exact same thing happened to me! I was at a 333 step streak on May 1… then a few days later, after continuously hitting over 10k steps every day, I woke up to a banner congratulating me on my 5-day step streak!
How hard can it be for developers to fix this? The stats are right there in my app—why can’t they consolidate them correctly and calculate my streak accurately?
It’s super-annoying that I now have to calculate it by hand, and intentionally ignore the stupid banner that ignores the almost-full-year of consistency I’ve put in til now!
Not cool, FitBit. Not cool.
Moderator edit: all-caps
Moderator edit: word choice
05-21-2022 01:07
05-21-2022 01:07
How do I get the streak banner? lol
05-21-2022 04:59
05-21-2022 04:59
05-21-2022 11:44
05-21-2022 11:44
Thanks. I have had a Fitbit for a few years & never seen this.
05-26-2022 20:58
05-26-2022 20:58
Hi
This already is a feature that needs to be fixed not voted on!!
Why has it not been fixed already?
The trackers are not cheap & the streak feature is really important to alot of us.
05-27-2022 11:41
05-27-2022 11:41
Fitbit hasn’t fixed it because it hasn’t hurt their customer base… YET! when it is time to upgrade my activity tracker I WILL NOT be purchasing another Fitbit. They have screwed up in too many things and not addressed them- losing a 450+ day streak (and it resets itself all of the time now, not just once), taking away simple active minutes and generally not getting their techs to fix the features we love so much- all of those things add up and I am done with this company.
When it is time to upgrade give your money to a company that cares.