RESOLVED: Daylight Saving Time: Sunday, March 10, 2019

[MatthewFitbit]

Update: Thanks everyone for your patience and understanding with issues related to Daylight Saving Time changes. If you are still seeing unexpected behavior on your device, please perform a manual sync by following these steps. Once your device has synced, you should see everything working properly again.

If this doesn't help, we'd expect the next midnight rollover tonight to help get things back to normal. We apologize for the inconvenience, and are ensuring that the concerns in this thread are heard by the larger team. 

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Daylight Saving Time will take place in North America (and some of Central America) this Sunday morning. Some features on your Fitbit device may be affected. These issues should be resolved by syncing after the time change. If you continue to have trouble with any of the following features, please proceed with the troubleshooting steps below:

Sleep logs may be off by an hour and graphs may show incorrect data
- Try editing your sleep log to reflect the correct amount of sleep by following the steps here.

Hourly Activity Goals and Reminders To Move may change to a different timeframe
- We recommend switching Reminders To Move to “off” so that you aren’t receiving these reminders until the issue is sorted. You can re-enable the feature the next day.

Device time may be off by one hour
- Restart your phone to make sure the time is correct there first, and then manually sync your device.

Silent alarms may be off by one hour
- We recommend setting a backup alarm on your phone or clock if you need to be woken up on Sunday morning. Your device's alarms should be accurate as soon as your the time updates by syncing with an phone/computer that shows the correct time.

We recommend turning on All Day Sync so that your device has the best chance of being up to date on Sunday. Once your device has synced and updated to the new time, you should be all set. If you've tried the above troubleshoots and still have difficulty, rest assured that these issues should resolve themselves the next day. Thank you for your understanding.

[browninm]

I did. Lionel helped me.Thanks,

Dr. Mary Ann P. Browning, NBCTPeachtree City, GA 30269MP Browning Educational and Fitness Consultant; Tai Chi Instructor, Silver Sneakers Instructor, Personal Fitness Trainer, Assessment, Tutor, College Instructor.
"Choose to be kind"

[ftyminski]

My chat rep referred my case to higher tech, gave me a case number and I've
heard crickets.

[Joymor]

Oh my!

Sent from my iPad

[LanuzaFitbit]

Hello everyone!

I apologize for the delay in my response.

I'd like to ask if the situation with the steps has happened again or if everything has been working correctly for you all since this happened.

Please also let me know if there are any further questions.