RESOLVED: Issues following Daylight Saving change (November 1, 2020)

[Ammawb]

Fitbit didn't change off of daylight savings time. How do I get correct time.

Moderator Edit: Clarified subject

[judyrace]

Whew!  Yes, thank you!  That did it.

[SunsetRunner]

My wife and I both had incorrect sleep data analysis this am after the Daylight Savings switch last night. This seems odd given the iPhone adjusts the correct time automatically. Fitbit (Charge 3) did not. It read hours of sleep from 22:32 - 4:38 with a sleep score of 89 and all the analysis as usual. When I adjusted the sleep log to correct it - hours of sleep = 22:32 - 5:38 - The log now reads that I had 3 hours, 59 mins of sleep (?!). And the analysis that was there this morning is all gone and it says there's insufficient data. Why? All the data should be there in the Fitbit. Also, cannot it not add properly? The hours of sleep were clearly just over 7, not just under 5... 

[mamahart5]

Thanks BobT3, you explained it perfectly

[Mouse92672]

Thanks! I never would looked there

[Mouse92672]

---

@JaySCee wrote:

So far none of the suggested fixes have worked for me.  Any suggestions?

---

I had to resync after turning on the auto time, I also turned on auto location.🤷‍:female_sign:

[mell1960]

Mine is making me crazy too!  I always have my 250 stpes to start at 5am and end at 6pm.  I am unable to set it even though I have reset my Fitbit and restarted my phone.  I chatted online with a help person and it didn't help.  Meanwhile, I am not getting credit for my hourly steps AND my notifications aren't coming through.

[PecosRose]

Mine updated the time but it didn't compute my sleep hours correctly.

[tricia790509]

Thank you! I've been working at this all day. Nothing like a simple solution. Thanks again!

[PaulMe]

Connect to a charger and hold all 3 buttons in until the logo appears. Immediately let go of the bottom right button, holding the top right and back buttons in until it vibrates.

Still issues? Contact support and use your warranty.

[Yogateacher111]

Add me to the mix. I restarted my Versa three times. Nothing. Went to the Google play store and saw there was an app update. Figured that would do it. Nope. Restarted my phone to see if that would do anything, even though the time was already updated there. Nope. I saw someone else uninstalled and reinstalled the app to no avail. What's up Fitbit?

[diesel007]

how do i update my sleep log

[Suzybell22]

I need help to change the hour on mine too.  Anyone know how?

[Mak110]

I need help on this subject too.

[SuzyqD]

My Versa lite as well.. time changed on my app. But not my Fitbit .. frustrating 🤨

[Curlz]

VERSA 2 though...I updated to the new 'vote' watch face; my husband did not and his time changed automatically on his Versa 2 but mine did not.

[Bossert60]

Same issue here.  I found an old thread from 2017 and apparently every year there are DST related issues 🙄 Some of the people commenting in that thread had the issues resolve overnight on a going forward basis so fingers crossed that happens for us too!

[Metallielfin]

Yep - i have this problem every year, and reallu just came her to look and see if they ever made a fix for it - i cant remember how i fixed it the other times...  but its an issue every spring forward AND Fall Back...  😕 

[HopeMcCloud]

Coincidentally (or not) last night was daylight savings time (fall back). I suspect this was not tested by the developers. Workaround (from 2018 post) suggested edit sleep log and change either start time or end time. App then “recalculated” and zeros went away. If problem persists then it’s not related to daylight savings time. Does developer monitor these posts?  Thanks. 

[Smcb65]

Versa 2 did not update with daylight saving time.  I see this was a problem in the spring and none of the fixes work. Fitbit, what's your resolution?  Spunds like this is a repetitive issue- you need to fix it !

[meresydotes]

So, the end of daylight saving time is the best night of the year, because I take that extra hour in bed. And every year, fitbit can't manage to record my wonderful night's sleep correctly, due to the time change. This morning, as usual, I had to correct my time to bed and time to wake (literally, the alarm goes off at 4:45 and every morning, the sleep record says I woke up at 4:43) and no sleep stages. Would it really be that hard to just be time agnostic and record a sleep as it passes?