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App not working

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‎03-17-2020 17:30 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎03-17-2020 17:30 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Fitbit app not working since update today. Tried turning my phone off and back on and this didn't resolve the problem.

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6 REPLIES 6

‎03-18-2020 05:45

‎03-18-2020 05:45

@Chopperchic A warm welcome to our Community!

 

Let me help you with your Fitbit app not working and thank you for troubleshooting this issue. What type of issue are you having with the app? Could you share a screenshot of what your Fitbit app displays? Can you log into the app? Have you tried uninstalling the app if you can't access it?

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-18-2020 05:58

In response to AlvaroFitbit

‎03-18-2020 05:58

It say ‘tile management issue’. Yes have tried deleting app and re loading. 

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‎03-18-2020 08:56

In response to LadyHPS

‎03-18-2020 08:56

Same - it tells me to update the Fitbit app, but when I click the button that says "update app" it takes me to the app store where no update is available.

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‎03-18-2020 18:17

In response to gilahava

‎03-18-2020 18:17

Same - I am trying to refresh my data. It says that I need to update the app. When it takes me to the app store, it shows updated. When I click "open" it takes me right back to the screen that says I need to update. 

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‎03-22-2020 06:23

In response to LadyHPS

‎03-22-2020 06:23

Reinstalling the app worked but sometimes takes awhile to sync 

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‎04-01-2020 03:23 - edited ‎04-01-2020 03:25

In response to Chopperchic

‎04-01-2020 03:23 - edited ‎04-01-2020 03:25

Since there is 4 different versions of the Fitbit app for 4 different devices, non of which are the Flex 2, I'm confused. 

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