04-20-2015 07:08 - last edited on 08-20-2020 16:59 by MatthewFitbit
04-20-2015 07:08 - last edited on 08-20-2020 16:59 by MatthewFitbit
04-18-2015 07:27
04-18-2015 07:27
04-20-2015 07:31
04-20-2015 07:31
Hello @NicoleOB and @kay54! I'll be glad to help you on this
@kay54 I have moved your post to this thread since you are both having the same question
There are some cases where your steps do not count towards your challenges. If you have used MobileRun or a third party app, they do not contribute as steps towards challenges. Only steps from your tracker count toward the challenge. (Here is a post about iOS and here is one about Android and here is a FAQ about challenges.)
If this is still not working, I recommend to try the following:
Let me know if you have any questions, welcome to the forums!
04-20-2015 07:32
04-20-2015 07:32
I am having the same issues - I have 28,000+ steps in my dashboard and yet was only given 22,000 in my Weekend Warrier Challenge. This is discouraging.
04-20-2015 07:36
04-20-2015 07:36
So I have another quesiton - If I use the Track Exercise in the fitbit app - should that take away from my challenges or be received? This is frustrating.
04-20-2015 09:03
04-20-2015 09:03
Howdy @AmandaLS! Welcome to the Fitbit family
If you use MobileRun or track exercise on your Fitbit App, your account will recognize it as a logged activity. Only tracked steps from your Flex will count towards your challenges.
Hope this helps, let me kwow if you have any questions!
04-20-2015 09:32
04-20-2015 09:32
@AmandaLS I have the same issue. I only use the "Track Excercise" Feature on my fitbit to track my walks/runs, and those steps tend to not contribute to my challenges, which is very frustrating.
04-26-2015 17:51
04-26-2015 17:51
I am extremely frustrated!! I started a Fitibt club to do challenges. All my coworkers bought one and now I am the only person unable to participate. I have been having this problem since early March. Two updates later no fix and no solotion!!! The same 3 suggested solutions that every moderator suggests does not apply.
08-22-2016 18:02
08-22-2016 18:02
Thanks for the help! Just solved our problem! If you "track exercise" and track a 30 minute walk, it will count the steps in that 30 minute walk twice. Thus, the dashboard steps did not match the challenge steps. The dashboard steps were always higher than the challenge steps. 2 of us walked the same number of steps - 1 of us was "tracking exercise" but our steps never matched.
08-30-2016 15:31
08-30-2016 15:31
@wishkabibble Welcome to the Fitbit Community! That is correct! Happens because only the steps tracked by the tracker itself will count towards challenges. The "track exercise" and manually logged steps will not count towards challenges. I'm glad to hear that your inquiry was resolved on the Community!
Also, make sure to check the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want!
See you around!
08-30-2016 18:21
08-30-2016 18:21
08-31-2016 07:02 - edited 08-31-2016 07:05
08-31-2016 07:02 - edited 08-31-2016 07:05
@Sheridan7 Welcome to the Fitbit Community! Are you logging an activity manually on the dashboard? Those manually added steps will not count towards challenges. Also, if you track exercise using the exercise mode on your Flex (tap it several times until it vibrates to record an exercise session), will not count towards challenges as well. Only the steps tracked by the Flex itself will count! Make sure you are on the same time zone as the creator of the challenge!
Keep me posted!
08-31-2016 07:16
08-31-2016 07:16
09-01-2016 11:05
09-01-2016 11:05
09-09-2016 05:07 - edited 09-09-2016 05:07
09-09-2016 05:07 - edited 09-09-2016 05:07
Hey my friend @Sheridan7! Well, if you have made sure about the following:
1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
4. All challenge participants are not in the same time zone.
I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.
So I'd recommend getting in touch with Customer Support directly so they can do a deeper investigation and see where the issue is coming from.
Don't forget to mention all the steps you've done so far to avoid getting the same ones. You'll be in good hands!
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02-21-2017 22:47 - edited 02-22-2017 09:21
02-21-2017 22:47 - edited 02-22-2017 09:21
My challenge data shows more steps than the device/dashboard on pc and dashboard on app.
It would make sense it being a syncing issue if the number of steps on the device/dashboard was more than on the challenge. But I have the opposite issue. The challenge is showing more steps than the device and dashboard. So it is not a time delay in syncing.
In the pic, you can see the steps showing at the exact same time are over 1000 more on the challenge screen than on the dashboard's.
02-22-2017 06:46
02-22-2017 06:46
Hello everyone! Sometimes it takes a while for the challenge and the dashboard to actually sync up together. I find that when I have a problem like this, restarting the app helps a lot and usually gets the job done. Rest assured though that all of your steps will count towards your challenge, and they will show up in your challenges.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!02-23-2017 04:43
02-23-2017 04:43
Thanks for stopping by @Debbie.F! Thanks for the images provided my friend, I'm sure what @DramaQueenDiva says is what's happening here. So, try doing the following:
Let us know how it goes!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-23-2017 06:39
02-23-2017 06:39
Yeah, join the club! There's a whole different string of complainers about this under a different topic. Fitbit must be aware that it's a problem on their end. Instead they keep handing out goofy "fixes" that don't work. Sure wish they'd step up (no pun intended) and take responsibility for this and fix it once and for all.
I've lost so much faith in this company. I'm on my 4th Fitbit and this will definitely be my last. I was attracted because of all the features, but if they don't work properly, what's the point?
02-23-2017 06:40
02-23-2017 06:40
Interesting that this issue has been ongoing for about two years now and Fitbit still won't admit it's THEIR bug.