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FitBit Flex 2 not working

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‎04-07-2020 06:18 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎04-07-2020 06:18 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

I haven’t used my Fitbit Flex 2 in a few months. I put in on the charger last night but it appears that it never charged. So I tried plugging it into a different charger. It does not vibrate at all and the lights are just flashing fast over and over.

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‎04-28-2020 11:15

‎04-28-2020 11:15

@MsMell78 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your unresponsive Flex 2 and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

 

Let me know how it goes.

Alvaro | Community Moderator

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