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Fitbit Flex 2 not working

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‎12-23-2019 13:43 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎12-23-2019 13:43 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

My fitbit flex 2 use to work an did a great job. But when I accidentally left it in the car for 2 days (during winter) it stopped working...it wont charge, it wont sync, it wont turn on, and it wont restart. I am wondering due to leaving it in the car for 2 days were the car frozed then heated up an frozed an heated up again if that did something to it....please help me.

 

 

Moderator edit: updated subject for clarity

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‎12-24-2019 08:41 - last edited on ‎12-24-2024 10:49 by Fitbit Moderator

‎12-24-2019 08:41 - last edited on ‎12-24-2024 10:49 by Fitbit Moderator

@Hannahato Welcome! It's nice to have you on board!

Let me help you with your unresponsive Flex 2. According to the manual the Operating Temperature for the Flex 2 is 14° to 113° F (-10° to 45° C) so being subjected to freezing temperatures may have affected the device. Still I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

Alvaro | Community Moderator

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