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Fitbit syncing resets device

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‎11-03-2017 15:54 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎11-03-2017 15:54 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

Just finished a 5 mile walk.  Fitbit  was above the 10,000 steps.  (All lights full and vibrated its happy dance). When I synced my flex 2 to my phone just now, it registereded that I have gone 4 steps today and reset my device to that amt.  It's done this before, any ideas to fix this?

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‎11-04-2017 01:33

‎11-04-2017 01:33

Try restarting your flex 2 several times. That wont restore your lost steps but hopefully will stop it happening again. Let us know how you go.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎11-04-2017 01:33

‎11-04-2017 01:33

Try restarting your flex 2 several times. That wont restore your lost steps but hopefully will stop it happening again. Let us know how you go.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-03-2019 09:58

‎09-03-2019 09:58

I just had the same problem with my FitBit HR.

 

I had over 14,000 steps and I synced it with the app and it reset everything to zero.  So frustrating.

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