Flex 2 all lights flashing.

[martin.brailsfo]

I have a flex 2. 

All lights are blinking when connected to a power source. There are no vibrations when connected. The unit won't connect to my phone. 

I have tried restarting the device but this does not happen. There are no vibrations when connected to a usb source nor when I push the button as per instructions 

[NellyG]

Try restarting three times in a row - the entire restart process three time, even if you are not getting feedback from the device. If that doesnt work, contact Customer Support

RESTART PROCEEDURE
Put your tracker into the charger so it has the charging lights showing. Then press the small button on the back of the charger 3 times within 5 seconds. It will vibrate with each press and then when all three are done it will very briefly flash all lights and then go back to charging lights and it is all done

Full instructions
http://help.fitbit.com/articles/en_US/Help_article/1186

Customer Support

[martin.brailsfo]

Hi,

I had tried this already as part of the restart instructions - without success.

I will contact customer support then.

[deepaks]

Hi Martin. I have the same problem. Did you get a response from Fitbit support?

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@martin.brailsfo wrote:
Hi,

I had tried this already as part of the restart instructions - without success.

I will contact customer support then.

---

[1bry1]

Me too. No one at support centre it seems. 

Usual Fitbit crap.

3 in my family had Charge HR all went wrong all got changed underr warranty, the fist two went wrong again but out of warranty and the third was lucky to be given the new model which seems ok.

Now this Flex 2 is messing about. its in warranty but a pain in the bum.

[AlvaroFitbit]

@1bry1 It's great to see that you've visited the Fitbit Community! Sorry to hear about your issue and thank you for trying the restart before contacting our Support team. Usually support has a 24 to 48 hrs window to reply but if they are taking longer feel free to try our chat or phone options (click help at the top of the page then get support to view the options).

Let me know how it goes!

[martin.brailsfo]

Let you know how it goes? Well it’s been outstanding months with no resolution. So the fit is in my drawer! Not likely to buy a Fitbit again.

Martin

[AlvaroFitbit]

@martin.brailsfo It's great to see you in the Community! Sorry to hear that the issue persist. You mentioned that you were going to contact our Support team so I wanted to know what did they tell you? The Community can't provide replacements nor make any support related decisions so contacting them directly should be the appropriate course of action. Also I wanted to clarify that my previous response was for @1bry1, it wasn't intended to upset you in any way.

I look forward to your reply.

[Lori27]

Did you ever get any help on this issue? I’m having the same problem. 

[martin.brailsfo]

No, issue was never resolved

Martin

[NellyG]

@Lori27 Try restarting your tracker at least three times. If that doesnt fix it contact support (link in my signature). Let us know how you go.

Restart your tracker

[Lori27]

Thanks for the advice. I saw this same suggestion posted previously in the thread and already tried it. It doesn’t vibrate at all and this restart makes it go black while you hold the button. Once you stop pushing the button it goes right back to blinking. ☹️

[deepaks]

I had this same problem and it had to be replaced.

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[1bry1]

Sorry not to have replied before but it was a bit of a saga. Originally they were going to replace the charger only to see if that fixed it. However they then suddenly sent us a new unit. Which works fine with the original charger. 

I would guess that this fault has now become so common that they decided not to mess about. 

Having had so many problems with the charge HR I really had hoped the flex being a newer product would work well.

Despite all the hype and advertising fit bit just don't seem to be able to make a product that has longevity. 

They also don't seem to understand the trading laws of other countries. 12 mths warranty means nothing here in New Zealand.  A 200 dollar watch is not something you would only expect to work for only 12 months so legally they are obliged to replace products beyond the 12 month period. I don't think they realise this. Yes my charge HR has failed again. Not sure I want a third one. 

[J245]

I'm having the same problem with my bardly a month old flex 2. 😞

Connect to the charger and all the lights kept on blinking non-stop and no vibration. 

Looking at the thread, the unit is faulty. 

I bought in US and stay in Singapore. 

Fitbit team: please advise where can I bring my flex 2 to in Singapore for repair or exchange?

It is only bardly a month old.

[NellyG]

@J245 You will need to contact Support. Link in my signature. 

[Beth60]

Continuos flashing lights in charger. Restarted several times

[NellyG]

@Beth60 when in the charger the lights flash to let you know the level of charge it is at. Is this what you are seeing? If so, that is normal. If all the lights are flashing continuoisly then contact support (link in my signature )

[sandyabh]

The same thing happened to me. All 5 lights blinking continuously when plugged in to the charger. Not syncing at all. Reset doesn't work. Customer Support was NO help. They said "Currently, we do not have information about this matter from our system" No suggestions as to why it happened, how to possibly fix it. Just telling me that I have to buy a new one.

[J245]

Sorry to hear that. Mine was under warranty so the team after verifying, replaced it with a new one. I was happy with their help.