Flex 2 flashing lights

[Niamhhhh22]

Hello!

all 5 lights on my my Fitbit are quickly flashing continuously whilst on charge, it won’t sync to my app, nor will it charge at all, as soon as I take it out of the charging cable all lights go off as if it’s dead !! Anyone got any advice, I’ve tried resetting it but it won’t even vibrate 

[Sellis63]

Any idea what is going on with it? 

[epziv]

the same thing happened to mine at about the same time you're reporting. I followed the reset instructions but it doesn't even vibrate.

[Sellis63]

How did you reset it? Mine has no buttons to do that. It’s a Flex2

[epziv]

The reset button is on the bottom of the charger. Instructions are to press the reset button 3x in a row while the Fitbit is in the charger. It says it should vibrate each time you press it.

[epziv]

I called the help line and after walking through the troubleshooting, they said it can't be fixed and sent me a 25% off coupon for a new Fitbit. 

[Alaa1977]

I bought new one, it's been never rechargeable, have the customer service has solved the problem 

[epziv]

No. I bought a new one too. I think Fitbit may have purposely caused this to force customers to upgrade.

[ky7]

mine started last night when charging. It continues to flash after I take it out of the charger?!? Also can't reset. Is it bricked? Stupid Fitbit

[epziv]

According to tech support, yes. If you’re outside of the 1 year warranty period and you call them they’ll send you 25% off of a new one. I really think they’ve done this in their system to force those of us with older models to replace them. 

[SunsetRunner]

I recently ran into this problem, and was able to get my Flex 2 running again by putting the device into the charging port and pressing on the reset button continuously until it responded (took at least 5 minutes). See if this solution may work for you. 

Things I've noticed while fixing this issue were:

• The only time is is charging is when the Flex 2 vibrates immediately when in the charging port.
• Flashing light or no flashing light without vibration when putting into port or resetting the device does not indicate a charge. Don't know the meaning behind the flashing lights*
• Flex 2 can shut off at any battery percentage