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Flex 2 stopped tracking my data

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‎12-31-2022 11:25 - last edited on ‎01-26-2023 06:47 by Fitbit Moderator

‎12-31-2022 11:25 - last edited on ‎01-26-2023 06:47 by Fitbit Moderator

My reliable flex 2 just stopped tracking my sleep, steps, etc. I have the latest software and app. Any help please?! 

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎12-31-2022 14:00

‎12-31-2022 14:00

Hi, @talkstoself! Have you tried rebooting a couple of times? It might be worth trying to re-add it to your account if that doesn't work, too.

MakMak | Community Council

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‎01-04-2023 06:46

In response to MakMak

‎01-04-2023 06:46

My flex is about 10 years old.  I discovered that the charging area on the flex is cracked.  Not sure if age is a factor.  It still works.  But it discharges really quickly. I have to  charge it every day.

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‎01-04-2023 09:26

‎01-04-2023 09:26

Hi.  Did you manage to fix your Fitbit?  I have the same problem and can't find a solution

 

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‎01-04-2023 09:26

In response to MakMak

‎01-04-2023 09:26

How do I reboot my fitbit?

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‎01-06-2023 04:22

In response to 1975tn

‎01-06-2023 04:22

@1975tn   I never used a Flex 2, but the manual says to put it in its charger and press the button on the charger three times in five seconds.  I do want to warn you if your problem is a battery problem.  The Flex 2 is an older device and all rechargeable batteries have a lifespan.  Your Flex 2 might be at its end of life.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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