04-16-2020 03:47 - last edited on 08-20-2020 17:08 by MatthewFitbit
04-16-2020 03:47 - last edited on 08-20-2020 17:08 by MatthewFitbit
My Fitbit has always tracked steps,now just showing calories. I have started it over but there is no activity for steps
04-16-2020 04:19
04-16-2020 04:19
This can mean that, somehow, your fitbit has become disconnected from your fitbit account.
In the app, if you go to your profile settings by selecting your profile image at the top left of the main dashboard screen, it will show your connected devices. If the Flex 2 is not listed then select "set up a device" and follow the prompts to set up it up again which will reconnect it.
04-16-2020 05:29
04-16-2020 05:29
04-16-2020 05:32
04-16-2020 05:32
If you are trying to add it but it's not finding it, try restarting the fitbit using the procedure in: Help article: How do I restart my tracker?
04-16-2020 09:20
04-16-2020 09:20