Flex not counting all my steps

[iluvhr]

I walked outside today for almost 1 hour. I just checked my steps and it shows 530 since waking up.  When I started the walk, I was manually counting steps, but stopped after 5 minutes with 300 steps.

I had just charged the battery overnight, so that's not the problem.  Any suggestions would be appreciated.

[DramaQueenDiva]

Hi @iluvhr,

Have you tried resetting it?  Plug it into a computer.  You should see a tiny pinhole at the base of the charger.  Find a paperclip and place it in the hole for about 3-4 seconds.  Pull it out, and you should see every light but the middle one light up, followed by racing lights, and finally your progress towards your step goal.  That means that the reset has been successful and your buddy is ready to go!

[iluvhr]

Thanks. Seems to be working today

Sent from Mail for Windows 10