How do I delete a message on fitbit?

[littlefox]

How can I delete some messages that some friends sent me on fitbit?  I would like to clear them all and start fresh?  Please Help...thanks

[Mcore · Accepted solution]

Hi! It's great to have you here @littlefox. The messages you receive on your Fitbit Dashboard can't be manually deleted or removed, instead, they are automatically removed after 30 days. This is the same with the cheers and taunts your friends send you. 

Happy steppin'!

[littlefox]

aThanks so much Melissa, problem solved.  You are the best!!!!

[Mcore]

My pleasure @littlefox! Keep up the good work.   

[ctgraning]

just curious...why can't they be deleted or removed ?

[Mcore]

It's great to have you here @ctgraning! Well, this option is not included in the Dashboard, this is why you are not able to delete any messages, cheers or taunts. I see that other users are very interested in having this option available, that is why I always recommend you type in this request in the Feature Requests forum.

Have a great day! 

[MisterJAD]

I have message on my iPad going back 196 days. It still shows all 16 messages as not read. I think the program is not working for me.

[OzziesMum]

I also have messages older than 30 days showing.  In addition, I'm getting the notification icon on my iphone app that I have new messages...and I don't.

[janetsbreeze]

I have messages, cheers and taunts from 75 days ago, and 81 showing as unread/new.

Apparently they do not delete after 30 days.

[nesteban]

Come on guys, it has been 10 months since community asks for messages delete options. It's like Copy/Paste for first iphone...

You have choices : directly on watch or even mobile app.

[UF]

I have one message 63 days old. So much for automatic.

[CH_Oregon]

First of all, I do love my fitbit!!

But, I am having an issue where messages, some older than 150 days are continually popping up on my "friend" screen. I don't think any of my messages have ever dropped off.  It wasn't an issue as long as I didn't go to the "messages" section of the "Friends" screen.  But not that they are popping up automatically, I really do wish I could delete them.

Heyyyy, maybe the Fitbit team is working on the deleting issue and that is why these little buggars are acting differently???  Anyone else having this issue?

[MamaTex]

Yesterday, I received a notification on the bottom of my friends screen that I had 16 messages.  This has never happened before.  I had previously read the messages, so I don't know why they are showing in bold and not read?  Same thing happened to my daughter's fitbit flex yesterday as well.  A glitch somewhere???

[OzziesMum]

There was an update to the application on 6/22.  I wonder if that has bugs in it...

[TrishMargaret]

My Fitbit has never deleted messages. Some a year old.

[CH_Oregon]

Yes, that is what is happening to mine too.  Previously read messages are showing up as unread.

[jbprophoto]

Currently, there is an issue with the Fitbit app showing old messages. The engineering team is working on a fix which is planned to be released soon. Sorry for the inconvenience. In the meantime you can resolve the issue by logging out and logging back into the Fitbit app.

[littlefox]

I found out how to delete so thanks everyone for the answer.

[tfb158]

I have 7 new messages showing; however, I don't have any new messages, they've all been read. How do I clear them?

[wincy1]

Hi

if you have found a way to delete them can you please share, many thanks!