06-29-2014
11:52
- last edited on
08-20-2020
16:59
by
MatthewFitbit
06-29-2014
11:52
- last edited on
08-20-2020
16:59
by
MatthewFitbit
My fit bit does not work consistently. It says it's fully charged but once taken off the charger it doesnt work. I've tried resetting it. Sometimes it randomly works but not the entire day. Any ideas?
Moderator edit: Subject for clarity.
02-25-2019
13:10
- last edited on
07-05-2019
06:22
by
GraceGFitbit
02-25-2019
13:10
- last edited on
07-05-2019
06:22
by
GraceGFitbit
Mines is doing the same, stopped working properly after about 6 months, did you find a solution?
Moderator edit: Subject for clarity.
02-25-2019 13:28
02-25-2019 13:28
03-06-2019 05:52
03-06-2019 05:52
Nice to see that you're digging into the Fitbit Forums @MLgrant, let me give you a warm Welcome to our Community. Many thanks @Ebbachristine for share your experience with Fitbit.
@MLgrant can you please confirm, you have already checked Santi's post ?
Give it a shot and let me know if that works!
03-06-2019 08:38
03-06-2019 08:38
I tried that it did not work for me, thank you for your reply
03-08-2019 05:55
03-08-2019 05:55
Thank you for getting back to us and for troubleshooting this issue with us @MLgrant.
In order to further assist you, I've gone ahead and escalated your case to our Support Team. Keep an eye on your mail box.
Please let me know if you have any other questions. Have a nice weekend!
04-10-2019 05:34
04-10-2019 05:34
Mine is Fitbit Alta when plugged in it's fully charged and lights up,but when I take it off it won't react to my tapping or show steps and suchlike the only thing it shows when I plug it in again is the calories I've used I'm in a quandary as to what is wrong
04-10-2019 09:19
04-10-2019 09:19
Hi I’m not sure - this question of mine was from 2 years ago now. I believe I left the battery to die then charged via laptop and then contacted Fitbit via twitter who confirmed email communication with an appropriate Fitbit UK advisor. This never worked in the end and I was sent out another Alta Fitbit. After leaving the original Fitbit for a month to drain the battery it started to work on charging at the main connector. My husband tried it and it’s worked for a whole day, but slow upload.
Unsure if this is helpful, but I would suggested contacting Fitbit via twitter or starting a new conversation/ message with a Fitbit representative on this site.
05-23-2019 21:02
05-23-2019 21:02
yes i've noticed this have you figured out how to fix this
05-23-2019 21:24
05-23-2019 21:24
05-30-2019 15:46
05-30-2019 15:46
Did you get a resolution to this issue? I'm having the same problem!
05-30-2019 20:02
05-30-2019 20:02
07-01-2019 04:40
07-01-2019 04:40
Mine too. Do you fix it?
07-01-2019 05:26
07-01-2019 05:26
07-01-2019 06:05
08-05-2019 06:43
08-05-2019 06:43
Contact Fitbit. My device was replaced.
05-06-2020 14:32
05-06-2020 14:32
Hello everyone,
I am replying to this thread to take note that this also is happening with me. I have a Fitbit and used it once and didn't use it for awhile and then when I go to use it again the device does not work, unless it is charging. I contacted Fitbit via chat and by phone and while the representatives were extremely patience and nice they are not able to help. Since the item was a gift from my company who gives them out in large amounts I did not have to purchase and did not loose out on my money. I will not be purchasing another device from Fitbit as I did not expect the item to mysteriously stop working again at the price point you pay for it only to have Fitbit to say the warranty is only good for 6-12 months, and there is nothing further to be done. Since Fitbit can see that it was only used once it would be great if there can be some type of assistance they can offer to users in my situation as the device is basically brand new. Hope this helps someone else as this thread did help me determine that there is some type of potential defect when it comes to the battery in these devices and mine was not just a one off case.
Good luck
05-06-2020 17:45
05-06-2020 17:45
06-27-2020 10:28
06-27-2020 10:28
Just got my Fitbit (Flex 2) as a gift yesterday, after my last one stopped displaying (Alta). Charged it overnight...4 white dots. Off the charger nada...tried to reset 3 different times. No luck. Called customer support (it's Saturday, 1:27pm EST, so within the hours) and it says the office is closed. FRUSTRATED!!!!!
07-22-2020 03:28
07-22-2020 03:28
I got mine for Christmas . I thought it was my charger but I bought a new one and it didnt make a difference . Mine says its 83% charged but once off charger it just goes black and stays black .
Disappointing:(