05-06-2015
16:41
- last edited on
08-20-2020
16:59
by
MatthewFitbit
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05-06-2015
16:41
- last edited on
08-20-2020
16:59
by
MatthewFitbit
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my steps in the work week challenge are not registering correctly. It seems to be caught by 2/3rds. The single day challenges reflect the same number of steps as the dashboard. This is getting frustrating as I look my of a loser than in just weight 😭 help!
Moderator edit: subject updated for clarity
Answered! Go to the Best Answer.
02-03-2020 03:56
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02-03-2020 03:56
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I am sick of it. Ive disabled it from my weight watchers and am leaving fitbit after 5 years. I was on phone to someone for over an hour and half and it still didn’t work. Ive ordered another fitbit watch not a fitbit one and hopefully that will be better. Ive lost my patience after trying for weeks.
June - Ashroad
04-25-2020 14:30
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04-25-2020 14:30
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My Fitbit tracker is updated in the app with my 16,000 percent lus steps but the challenge is not updating my steps....it’s stacked at one figure for hours

05-01-2020 21:22
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05-01-2020 21:22
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No! Everyone in same time zone. This is ridiculous.
05-09-2020 02:48
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05-09-2020 02:48
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Ok, ok. So I get the timezone thing etc, but my steps were synced even in the other participants timezones...this confuses me. I reached my goal before the others and I synced my fitbit with the app and everything, but it is as if I was frozen in time with the steps the challenge took. NOT COOOL
05-17-2020 06:28
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05-17-2020 06:28
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How do I correct my steps? After my walk, my steps popped up then when my Versa synced, they were lower by almost 1/2. Anyone experience this?

05-17-2020 09:19
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05-17-2020 09:19
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It is very common and the support board gives you a fix that doesn't work and calls the problem resolved and moves on... in the meantime, there is no solution.
05-17-2020 09:36
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05-17-2020 09:36
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overwrite their input if it’s the same exact time you have multi entries
for that min or so...., eg...if you have 1 or more apps loading steps via
your phone’s movement between 12:15 and 1:15pm....and versa has a complete
log of that time period....versa will overwrite those entries and input
versa logged steps for similar time entries to avoid multi entries for the
same exact time intervals. Also for some challenges your heart rate has to
be measured thoroughout the workout to assure the steps are legit....it
always best to start a work out on your versa each time you are working out
and set you versa to sync automatically as you are working out.

05-17-2020 09:48
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05-17-2020 09:48
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Thanks, but again, none of this applies. The FitBit logs the steps just fine and then the # of steps transferred over to the challenge are cut in half or one third. I finally just quit the challenges and when this FitBit dies, I'll be switching brands. I only kept the FitBit because I could network with friends. Without that feature, there's no reason to stay with it.
07-17-2020 14:58
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07-17-2020 14:58
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Hi,
I am having the same issue.
I do not manually log any steps.
I do not use any third party apps to log my exercise.
All of my competitors are in the same time zone.
I have deleted and re-downloaded the Fitbit App
My current challenge only reads 44K steps when I should have closer to 55K
Can you please help?
Thank you,
Michele

07-21-2020 03:50
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07-21-2020 03:50
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Sent from my iPhone

07-21-2020 07:41
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07-21-2020 07:41
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accurately. But, when I do that, my skin gets irritated!

07-21-2020 08:11
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07-21-2020 08:11
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08-27-2020 10:38 - edited 08-27-2020 10:40
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08-27-2020 10:38 - edited 08-27-2020 10:40
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I know that you have probably moved on since 2015, but I am wearing the Fitbit Versa and was using the Fitbit application but was having the same issue. My steps were showing over 5k for the week on a Wednesday after hitting my goal of 10k on the same day. The dashboard was logging my steps and it was showing synched. The weekly challenge displayed in the comments that I hit my goal, but it was not showing numerically. I logged out and back into the app and unpaired and paired the watch again. It did not work. I never manually log any of my exercises - I let the watch do it since that is why I bought it (lol). After looking at other stats, I noticed two days ago it stopped tracking my heart rate and sleep but was still counting my steps. My battery, too, was fully charged. I took off the watch and noticed that the green strobing light that is usually on (where the watch connects with the skin) is no longer flashing. The display still works perfectly. I will contact Fitbit to see if this falls under the extended warranty, but this might be the issue.

08-27-2020 12:33
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08-27-2020 12:33
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Sent from my iPhone
12-15-2020 04:57
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12-15-2020 04:57
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Hi @Flexdebtx did you ever get an answer? My steps are also not syncing in the challenges. So unmotivating Fitbit.

12-15-2020 15:07
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12-15-2020 15:07
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01-03-2021 11:44
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01-03-2021 11:44
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Dashboard is updating but custom
challenge is not syncing appropriately and counting only random amount of steps. All members are in the same time zone, I set it up, I’ve logged out and in of the app, I charged my Fitbit to 100%, I’ve synced on the dashboard on multiple occasions. Can you please help asap

01-30-2021 09:12
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01-30-2021 09:12
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I will be honest with you, this explanation doesn't help anything. Your instructions are vague at best. This is a frustrating situation that everyone is dealing with and you should be able to provide a clear answer with competent instructions on how to fix it. As you see you only got one vote to accompany your solution. I would advise providing a clearer explanation of how to fix this issue. Logging in and logging out doesn't fix the issue. I deleted the app and reinstalled it and I still have the same issue. I feel like you are blowing these users off because I have yet to see a valid solution to the problem. If you can't figure it out please find someone above your paygrade to provide a solution. This is an extremely frustrating situation to be dealing with and it is Fitbits responsibility to provide its customers with real solutions.
03-25-2021 15:10
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03-25-2021 15:10
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But why do those steps not count? Steps are steps, if you make them by doing things at home or during sports or walking training...they are all steps!

05-11-2021 18:24
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05-11-2021 18:24
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Over 5 years later & Fitbit still hasn’t fixed this issue! Happy I just bought an Apple Watch!
