The route I walk doesn't show on my phone.

[Jeffna]

I have been using my flex for months now but noticed recently that it's not showing the mapped routes I walk. How do I get this back?

[LBD1975]

I used to be able to see my map/route and my pace for each mile, but now I can't. Can you please advise. 

I have an iphone7. 

I have the the most recent updates on my phone and Fitbit. 

I just uninstalled and reinstalled Fitbit, still didn't fix it. 

Thanks. 

[DenChas]

As with Jefna its the same for me. Desk top.shows it but not tje mobile. Just wonder if Fitbit monitors this feed????

[LBD1975]

https://help.fitbit.com/articles/en_US/Help_article/2036/?l=en_US&c=Topics%3ADashboard&p=charge_2&fs...

This should help. I messed around with it and got it working again. 

[JamesRhydderch]

Hi EdsonFitbit, 

I'm having the same issue with my fitbit. I have a fitbit blaze and I just went for a walk with it. I made sure the gps feature was on and tracking where I walked. At the end of the walk I was told my distance of 7km, my speed, and I also saw  a map of the route I took. After going back to the activities page, the map was no longer there. I have restarted my phone. I have disconnected and reconnected my fitbit device, but the map of the walk has completely disappeared. Is there anyway that I can get it back?

Thank you very much for your help, 

James

[DenChas]

Still experiencing this same problem.

What i have discovered is the maps have been captured but only on the desk top computer. All very troubling.

Den

[DenChas]

---

@JamesRhydderch wrote:

Hi EdsonFitbit, 

I'm having the same issue with my fitbit. I have a fitbit blaze and I just went for a walk with it. I made sure the gps feature was on and tracking where I walked. At the end of the walk I was told my distance of 7km, my speed, and I also saw  a map of the route I took. After going back to the activities page, the map was no longer there. I have restarted my phone. I have disconnected and reconnected my fitbit device, but the map of the walk has completely disappeared. Is there anyway that I can get it back?

Thank you very much for your help, 

James

---

Still experiencing this same problem.

What i have discovered is the maps have been captured but only on the desk top computer. All very troubling.

Den

[rebel3217]

What's happening to me now is when I start my walk I check to see that the little phone symbol is there without being crossed out but somewhere along my walk I lose connection and don't realize it until I end my walk and stop the activity. Very Frustrating!

[CaraG]

My charge 2 started doing this last week.  I've uninstalled reinstalled rebooted.  Notta sorts it out.  It doesn't show up on my phone or computer.  It's getting me very flustered.

[LBD1975]

Go to settings, then Fitbit and make sure your location setting is turned on. 

[CaraG]

It is and has been. This just happened out of the blue has worked always then it's gone wonky.  I finish a hike hit to end and it just sits there blank .


Sent from my Verizon, Samsung Galaxy smartphone

[Ilham]

Turn onn your location or gps in your phone setting

[DenChas]

Mine still does not work.   Now changed my phone and its still an issue - its providing audible confirmations of elapsed distance etc but at the end no map or summary... I am becoming frustrated  and suspect its a failure of the bluetooth because no one can see by Fitbit with Bluetooth....now with a new phone I have removed the final argument --- must be a year plus soo disappointing.  too many of us having the same problem! 

[jmmfbq]

Hi, how did you get your maps back please?

[LBD1975]

Deleted the app and then reloaded it.

[DenChas]

I called the help desk and they went through a lot of testing.  Cut a long story short it was agreed that the bluetooth had failed.  

THey offered me a replacement proposal which I accepted.  

All is working well BUT it does seem that on my Samsung S8 I no longer can view the map link  BUT it does record it on the desk top.   I need to do some more testing to see what is happening.

BTW I tried removal and reloads etc and completed these when I made the help line call.

[13thRunner]

I have a fitbit but for the ladt few days it is not plotting the route. I went on the pc and aldo there it is not plotting. Shows each run with steps, distance, duration, calories, hart rste, etc but not the route. It used to show but just stopped

[13thRunner]

---

wrote:

@Jeffna Thanks for the update. I would like to confirm you are looking for your maps by following this path:

Go to your Dashboard, select "Track exercise", scroll down to locate your recent activity which should show the map and tap on it.

If your mobile device still doesn't show your maps, please provide me with the following information to further investigate:

- What type/model of mobile device are you using?

- What software version is it running?

- Were your maps showing previously?

Looking forward to your new comments. 

---

I have a fitbit but for the ladt few days it is not plotting the route. I went on the pc and aldo there it is not plotting. Shows each run with steps, distance, duration, calories, hart rste, etc but not the route. It used to show but just stopped

[LBD1975]

Delete the app from your phone then reload it. 

[jmmfbq]

I have an S8 and since I uninstalled and then reinstalled the app its been fine.

[corrina624]

Same problem here.