08-17-2016
18:19
- last edited on
08-20-2020
16:59
by
MatthewFitbit
08-17-2016
18:19
- last edited on
08-20-2020
16:59
by
MatthewFitbit
I'm logged in but I can not find the account button .. I've logged out and logged back in ... HELP
11-23-2017 09:41
11-23-2017 09:41
11-24-2017 15:06
11-24-2017 15:06
Sheesh!
In the IOS app, click ABOVE the Share icon. The account icon is invisible, as a previous poster advised.
No charge 🙂
11-24-2017 18:01
11-24-2017 18:01
Thank you sooo much I thought it was just me and was deleting the app and re installing everything
you’re a life saver
11-24-2017 20:42
11-24-2017 20:42
11-25-2017 11:20
11-25-2017 11:20
@DarleneB I hope you're doing well! Please take a look at this post to check how the account icon looks on the Windows 10 app and where is it located.
@MarcprobablY @Denise61 Welcome to the Fitbit family! I'm glad to hear that this thread has been helpful for you. Hopefully, it will be helpful for other users as well.
@nikmainos361 Let me know if you need more help!
Feel free to take a look at the Discussions Board as you will find a lot of interesting things there!
See you around!
11-25-2017 11:51
11-25-2017 11:51
11-27-2017 11:28
11-27-2017 11:28
Where is the account icon
11-27-2017 15:16
11-27-2017 15:16
You.are.the.bomb. Thank you 🙂
11-27-2017 21:32 - edited 11-27-2017 21:33
11-27-2017 21:32 - edited 11-27-2017 21:33
THANK YOU LZEE!!! I thought I was losing my mind looking for the darn account icon!!!
11-28-2017 12:24
11-28-2017 12:24
@Seeme Welcome to the Fitbit family! Please click above "Share" on the app. The icon is invisible but it will still work if you tap it. Fitbit is working to get this better as soon as possible. Check this post for more details. @LacyNichols @maxou723
See you around!
11-28-2017 15:28
11-28-2017 15:28
11-28-2017 15:37 - edited 11-28-2017 15:38
11-28-2017 15:37 - edited 11-28-2017 15:38
11-28-2017 15:39
11-28-2017 15:39
iPhone. Click on the middle of that “circle” I so delicately drew on my photo. Lol
11-28-2017 15:50
11-28-2017 15:50
11-28-2017 16:26
11-28-2017 16:26
Aww, I’m sorry I can’t help more. I’m a full-fledged MAC brat. Maybe some else will chime in?
11-28-2017 16:27
11-28-2017 16:27
11-29-2017 06:14 - edited 11-29-2017 06:15
11-29-2017 06:14 - edited 11-29-2017 06:15
@DarleneB I hope you're doing well! If you are using the Windows 10 App it should look like this:
Account Icon
That is how it should look. Please let me know if you see that or share a screen shot of what you see with me!
Keep me posted!
11-29-2017 10:15
11-29-2017 10:15
12-01-2017 08:05 - edited 12-01-2017 08:14
12-01-2017 08:05 - edited 12-01-2017 08:14
Thanks to LZee I found the "invisible" account icon on my iphone app. Thank you! Thank you! Thank you! Per Lzee's post: click above the "share" icon and the "account icon" briefly appears and it takes you to the "account" setting. FITBIT should put this on their home page! Thank you again, LZee. I wasted almost an hour searching for this information!
12-01-2017 21:44
12-01-2017 21:44
Thank you!!!! I've been trying to figure this out! You're awesome LZee!