Fitbit app not detecting Inspire 3

[10bec]

So the app has decided it can't find my Inspire 3 it starts by not syncing this has happened a few times normally I just restart my phone and all is good, this time I restared my phone 3 times no success, I then removed the device from the App so could add again which has also worked before but now it cant find the device at all, so I have tried several other things.

So far I've restarted the fitbit itself. Turned Bluetooth off then back on. Unistalled the App and reinstalled.

I've done all these at least 5 times aswell as restarting my phone several more times nothing is working. Any ideas on what to do next other than getting rid of the fit bit and tryibg a galaxy fit watch instead.

[ManuFitbit]

Hi @10bec. Welcome to the community forums.

Thank you for providing the details regarding this situation that you are experiencing with the Inspire 3. Thanks for trying to fix it on your own. 

Please, confirm that you have tried the steps listed here: Why won't my Fitbit device sync?

Try the following steps, some you have already done, but the order is important:

• Restart your Inspire 3.
• Please on the phone, go to Settings>Bluetooth and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone's operating system version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT try to connect to the tracker from there.
• Go on the app. From here, try setting up the tracker as a new device.

[DAB65]

I'm having the exact same problem. It wouldn't sync. I've uninstalled the app, three times, reset my phone, turned Bluetooth off and on again, nothing is working. Really not happy as I've not had it very long. 

[DAB65]

Tried all that and it's still not syncing/connecting. 

[10bec]

Yes I have tried all that its all losted in my post

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No the thing is on charge as it stats in the setup and is sat on my phone but nothing at all. Gonna try again now see if leaving it over night makes anu difference

[derpa]

Same problem here.  Tried every possible combination of things over several days.  I can sometimes get to the point where it wants the 4 digit code, but the fitbit will not show one.

[Shaz-75]

I am having the same problem. I have tried all the trouble shooting answers several times over the last 2 days and still nothing. This is so annoying.i have had my fitbit and the app 10 months and never had any problems. If so many people are experiencing the same problem there must be a technical glitch 

[Bill_209]

The BT sync implementation for the Inspire 3 is clearly lacking, but it will eventually work.

• Close the App
• Clear App cache and data
• Uninstall App
• Remove the Inspire 3 as BT paired device on your phone, if it is showing up as paired
• Restart your phone
• Restart your Inspire 3 
• Check your phone to see if an Inspire 3 device shows up as available for BT pairing, but do not try to pair it with the phone, because only the App can do that. if the Inspire 3 device does not shown up as available, then perform a Factory Reset of the Inspire 3.
• Reinstall the App and then follow the instructions to complete the Inspire 3 setup  process.
• Do yourself a favor and don't add your phone as a Device in the App, because the last 210.26 FW update broke the MobileTrack feature, which causes the step count in the App to be different than the step count on the Inspire 3.

[derpa]

Thanks for posting.  I tried all that too and it is still no good.  I think the last app update broke being able to connect to my fitbit.

[Bill_209]

How far does the setup process get before failing?

[10bec]

Its gets up to where my phone is searching for the device most of the time, then it comes up with an error code, yesterday I managed to get it where my phone asked for a pin but the fitbit didnt show one, thats after I deleted all data from the device but now the fitbit won't  do anything except asking me to download the app.

I'm getting a samsung one now and told my husband to do same and not bother with a fitbit its to much hassel I spent most of my weekend trying to sort the thing.

[derpa]

Sounds like our problems are about the same. I did get to the 4 digit code part once but the device never showed a code. Now I cannot even get that far. Now every recommended solution I try ends with something went wrong and a a retry off that message spins forever. Yes, I have let it spin for hours a few times just to see.

[Shaz-75]

Reading on the forum a few people are having the same problem. I'm not sure
we will ever be able to use the app again

[Shaz-75]

I spent all weekend trying to sort it out, do annoying

[DAB65]

Agree, I've tried absolutely everything recommended and looked at YouTube tutorials, and nothing has worked. I've wasted hours on it. What a waste of money, I've not had it very long and now all it is, is a watch!

[derpa]

Same.  I have wasted hours and hours trying to get it back.  Unless there is a magic app update that fixes this in the next day or so I think I am done with fitbit.  This and prior problems, plus the eventual forced move to a google account, make this seem like a good time to move on to another product.

[Jess76]

I'm having the same issue. I've tried all the steps recommended several times. I've never had an issue and surprised to see so many others having the same issue. Must be an issue in the app.

[Nolekin2]

Worked for me. But used whole new google acct. and lost history of course. Very bummed. But looking at the bright side, I guess it’s a fresh start;  it’s connected so thank you for that. 

[DAB65]

I made anew google account and reset the watch to factory settings, and it still won't connect. I really give up now. 

[Paul07paul]

Same as everyone else. My watch suddenly stopped syncing yesterday. I even bought a new one and that doesn't work either. So I've lost all my data and am down £80. And still can't do anything. I have now have 2 Inspire 3 watches. Neither of which sync to my phone or anyone else's. I have tied every step suggested and more. What the hell have you people done to cause this problem for so many people?