Fitbit app not detecting Inspire 3

[10bec]

So the app has decided it can't find my Inspire 3 it starts by not syncing this has happened a few times normally I just restart my phone and all is good, this time I restared my phone 3 times no success, I then removed the device from the App so could add again which has also worked before but now it cant find the device at all, so I have tried several other things.

So far I've restarted the fitbit itself. Turned Bluetooth off then back on. Unistalled the App and reinstalled.

I've done all these at least 5 times aswell as restarting my phone several more times nothing is working. Any ideas on what to do next other than getting rid of the fit bit and tryibg a galaxy fit watch instead.

[Shaz-75]

That is what I would like to know, why are they not doing anything to solve
the problem 🤔

[Bill_209]

The steps that I listed above typically work, but sometimes it takes more than one try to succeed. 

However, there are times when a red tinted message appears at top of the Today screen after attempting to complete the setup process that indicates that the device must be synced to the App to work properly.  In that case, it looks like the sync process completely failed, but I discovered that clicking that red tinted message led me to another message that asked me to allow Fitbit to BT pair with my phone.  Clicking allow got it to work after that.

Sometimes, restarting the phone or device after a failed setup attempt gets the sync process to continue and complete as well.

Very flakey BT pairing implementation, but it will eventually work, if the Inspire 3 device shows up as an available BT device for pairing on your phone.  It will never work if it doesn't.

[Alan_B]

Same issues today

Since reinstalled app, cannot connect to BT

Also have 188 firmware, not latest but cannot update.

Anyone home at Google/Fitbit to respond?

[Bill_209]

The Google-Fitbit Customer Service team are pretty ineffective when helping to resolve most issues, but they were pretty good on the phone helping me to resolve the sync issues I had when trying to set my Inspire 3 device up for the first time.  

The CS team knows better than anyone how bad the setup and BT sync problem is with the Inspire 3, so they were trained well on how to get that device connected and working in most cases.

[Ginny314]

Customer support told me Google had a problem and to wait for them to resolve it. 24 hours waiting so far, I've done everything and called support twice. What's really strange is my old Alta HR is working, but the battery life is sort of short.

I hate that I paid for a new brick of a tracker! Maybe Google will sort it out, I had to restart things (phone, tracker, etc) to get it to sync in the past, but it's really just a brick at this point.

[Alan_B]

Thanks,

Waiting/stop trying to fix is probably wise. I have already wasted enough time and already tried so many things that it's creating new problems

Alan

[Fab-Fit]

"Do yourself a favor and don't add your phone as a Device in the App, because the last 210.26 FW update broke the MobileTrack feature, which causes the step count in the App to be different than the step count on the Inspire 3."

Seriously?!?!!

Google Fitbit team: seems like it's past time to address the syncing and data issues!

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[DAB65]

Oh noooo, can't believe you bought a new one too. Hope you can return it!  I reset the watch to factory setting and tried everything that's been suggested and it's even worse now. I can't even use it as a watch as all the screen says now, is, "Download the fitbit app"  Der!  I have of course....several times! FUMING that nothing is being done about this. And why is everyone talking about BT? what have they got to do with it all?  

[Bill_209]

BT is an acronym for Bluetooth

[Shaz-75]

I reset factory settings too and my watch just says download the fitbit app
and I have done this several times. Now I carnt even use it as a watch. I
am so angry

[DAB65]

Ohhhh, thank you! lol I thought it was British Telecoms and wondered why everyone was mentioning them! 'm old...sorry! 

[Bill_209]

I think that @Alan_B found the answer to the most recent sync issue.

His device has very old FW, which is probably the same FW that new devices from the Factory have, or after performing a Factory Reset.  I suspect that the latest 4.28 App SW is not compatible with the old device FW for BT pairing, so it's going to take another App SW update to resolve that sync issue if that's the case.

[Alan_B]

Unclear why I could not get the update it said was needed and why it stopped syncing last night

BT was working u Neil I unpaired as suggested and reinstalled the app

[Chippy2907]

So after a day of frustration I've finally found this forum and realised I'm not alone. Blooming frustrating and really not helpful! Will wait a few days for possible update. If not fitbit will be fitting in my bin!

[tallfull]

I had the same problem with my Fitbit Inspire 3; it stopped syncing with my Android phone. I tried resetting the Fitbit, reinstalling the app, etc., to no avail. Whenever I tried to pair the Fitbit and the app, it would start the process and either give me an error or a spinning wheel. I finally uninstalled the Fitbit app, went to the UP_TO_DOWN (remove the underscores) website, and downloaded version 4.26 of the app (the current version is 4.28). It worked! The Inspire 3 and Fitbit app paired and synced. So it appears that the culprit is version 4.28 of the Fitbit app.

While troubleshooting, I dug out my old Inspire 2 and was able to pair it with the version 4.28 app, so the issue seems to be Inspire 3 specific.

[suehfitness]

Talfull, I'm having the same issue.  I'm trying to understand how you got the 4.26 version added to your phone.  I've uninstalled the current version.  Where is the UP_TO_DOWN that you are referring to?  The Google Play store?  Some website?  You're the only one on this whole string that has found a resolution so I want to try it and get it to work for me.  Thank you!!!

[JLeachman]

Same. I saw a brief notification that FitBit servers were down. I'm hoping a fix is coming soon.

[aleste]

I've been chatting with the support team for 5 days now - 4 different advisers, still no resolution.  Started with just not syncing, but following their advice on the factory reset am now left with an unusable device - as above now asking me to download the app, nearly syncs but won't give a code.  Plus even the first adviser said it was a known issue, so why then get me to do something that left me with a useless fitbit!  Advice this morning is just to wait and keep checking for an update on the app/ keep trying to sync "from time to time" (!).  Disillusioned... 

[xCC15]

I am having the exact same issue, I've done everything the Moderator said and it has not fixed the issue for me.

I did notice that I updated my android phone's software yesterday, so maybe that has something to do with it.

[Alan_B]

Probably.

I saw another post that app ver 4.26 works. My phone updated to 4.28 on Oct 10th

But it stopped syncing yesterday morning and when I reloaded 4.28 it will not pair


Alan C Brown