GPS Not Tracking When Screen Off

[Jbe77]

Until the most recent iOS update, the Fitbit App on my iPhone 11 Pro would accurately track my distance using GPS when I manually started a run.  It would continue to track even when I locked my phone screen. As of the iOS 17.4 update, GPS stops tracking through Fitbit when my screen is locked.  I confirmed that my Fitbit location services are set to “always on,” but it’s still not working.

Anyone else have this issue or a solution?

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Fitbit released an app update three days ago (version 4.13), but unfortunately it didn't address this issue.  It has to be a software problem. I would be interested to know if anyone who hasnt updated their iPhone to ios 17.4 and uses the fitbit app on their phone to track walking/running is having this problem.

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Just curious, did you also update your iPhone with ios 17.4?

[kelliebeans]

Hi @JuanFitbit I’ve done those steps you listed out - Fitbit is still categorizing my runs as walks, despite me selecting run when I start the exercise. I also don’t understand why on the exercise summary it shows a much slower average pace than the voice cues I got throughout the run. See my screenshot included - it says 13 minute mile pace but at 3 miles total distance, that would mean I ran for over 39 minutes but you can see that my total run time was under 33 minutes. I don’t get why Fitbit can’t even do this simple math to get an accurate average pace. Is this bug ever going to get fixed? 

 

[Clare75]

hi everyone has anyone had the issue rectified ?  

[Rbutler297]

@Clare75  - I thought that it was, until my run on Thursday, it is not. They recently posted a fix - that you have delete the app and do some other things to try. I need to still do this. I haven’t heard of it worked for everyone though. 

[Rbutler297]

@JuanFitbit - I just followed your instructions. I’m heading out on a run this morning and will report back. 
Hoping it fixes the gps and the category. I hate that everything defaults back to walk - even when we select hike or run. 

[Clare75]

Good luck 

[Mic1017]

Me either. I've accepted it's not going to work. It is such a
disappointment because it worked so well for so long.

[Mic1017]

Sounds like the app has flaws now, and fixing it is not a priority for
Fitbit.

[Jbe77]

We’re back in business, baby!!! Everything is working on this end.

Thanks
Jonathan

[Clare75]

Great I’ll give mine ago this week 👍

[JuanFitbit]

Hi everybody! Thank you for your messages! I will inform our team about your feedback. 
We are releasing a new app update in the next days (V4.17) please keep an eye open for it and let us know if with the update the issue still occurs. 

If you already have the new update, please let me know, so that I can pass the info to our team. 

We appreciate your collaboration

[GinandSalad]

Hi Juan.   I completed the steps but when I start my exercise it does not give me the option for “always allow”.    I’ve gone into my iPhone settings and selected always allow but it still won’t track me when the phone screen is locked.  

[JuanFitbit]

@GinandSalad , thank you for your update. 

What happens when you put the setting on "only in use"?
Is you Fitbit App running in the background?

Try the steps on this help article. About the Background Refresh 

[delorean7]

Tried the latest update and complete reinstall of the fitbit app - issue is the exact same as before

[GinandSalad]

Yes.  I always let it run in background and always let it access location. I’ve deleted app and forgot device/reset multiple times.  

I'm not sure what happened. It was working great for a long time and I did not change any settings.  It’s my second charge I’ve owned and they both work fine until a couple months ago. 

[Jazzymac99]

I have tried the reset but my gps is still not working. I tried it out yesterday and managed to do 3 walks at the same time. 

 

[paulrln]

Dear All

since the 14th of May i have the same problems as in this entire thread. I have also tried everything. Is simply does not register gps and map anymore when i switch it on from my iphone like all the years before. Must be software related. 

[GinandSalad]

Hi Juan.  Ok! When I hit JUST ONCE after deleting and resetting everything.  It worked.  
anyone’s why the option of letting Fitbit track me all the time isn’t availible anymore? 

[ColtsFanDay]

This fix seems to have worked!  My app tracked my walk last evening as it used to.  Thanks...

[ImpatientMe]

The fix worked for me! Thanks. 😀

[paulrln]

Which fix if i may ask?