Screen swiping issues

[Carenza]

The screen swipe on this device is so sketchy. Once in a blue moon it will work fine, but more often than not, as soon as I touch the screen to swipe, it turns the screen off then starts again from the time. When I do get to the menu screen I want, I tap it to open it, the screen turns off. And round it goes. I've had to turn off exercise auto detect as it keeps 'detecting' random exercises I am not doing, so I have to start them manually but can hardly ever manage to do that which makes it pretty useless. Getting very frustrated with this device, it's just such a hassle to try and do anything with it! 

[DavideFitbit]

Hello @Carenza, it's good to see you around in the Community forums. 

Thank you for your sharing this information about the scree that is not swiping properly and the device detecting activities randomly. 

Before considering other options, could you please confirm if you already tried all the steps listed here to to complete a restart procedure? If you continue to experience the same bahavior, you can also try performing a factory reset on your device following these instructions (remember this procedure will remove apps, stored data, personal information, credit and debit cards for Fitbit Pay-enabled devices, and saved settings). 

Keep me posted on the outcome.   

[lindsaycat]

I've noticed similar issues when trying to swipe through the screens, especially while walking/jogging/etc. Most of the time it's when my fitbit notifies me that I need to walk more for the hour, and then I get up to walk, and try to scroll through to the hourly steps screen while walking, it's just a nightmare and constantly gets stuck and resets to the main clock screen.  I would love a fix for this issue (I am on the most recent firmware from yesterday).

[DavideFitbit]

Hello @lindsaycat, thank you for sharing this information about what you've experienced with the screen of the Inspire HR. 

Before considering other options, could you please confirm if you already tried all the steps mentioned here earlier? This has been useful to other users who have experienced difficulty with the screen. 

Please keep me posted. 

[Morganalefay5]

Davide,

Rather than telling us to try steps, how about you come to us with a solution that doesn't require us to be bug testers for Fitbit?

By the way, those steps have absolutely nothing to do with the screen problem.

Thank you.

Moderator edit: format

[DavideFitbit]

Hello @Morganalefay5, thank you for your reply. 

I know it can be tiring to be trying different troubleshooting steps, but most problems that come up with the display are actually resolved by just performing a restart. This is often advised as a first measure, and if you continue to experience any difficulty, we can also forward your information to Customer Support so they can provide further assistance. 

Please let me know if you've tried any steps, or if you'd like me to send your information Support. 

[gerridal]

I'm having the same problem everyone else has. I did the restart. It unfroze the screen but it still goes blank when I try to swipe. It randomly works, but more often than not, it doesn't work. It also doesn't sync properly with the app either. I really like this fitbit but seeing how many people have the same issues makes me think that this particular model (Inspire HR) is defective. I am not interested in a factory reset and losing all my data.... Why can't fitbit fix this problem? Very annoyed. I would like it replaced without waiting forever and am not interested in sending mine back until I get the replacement. Please advise asap. 

[DavideFitbit]

Hi, welcome to the Community forums @gerridal. 

Thank you for your feedback, for sharing all this information about your Fitbit tracker that is not syncing and it's not allowing you to swipe the screen properly and for confirming you you already tried the restart procedure. 

In addition to the restart, please make sure to check if you have updated the firmware version of your Inspire device ( the last version available is the 1.84.5). If you're having any trouble to complete the update, you can also follow the steps listed in this article. 

Please keep me posted.