Battery Draining Quickly on my Ionic

[DaniFBk]

My ionic was reseted, after that , the battery is draining quickly, in 24 hous.

Same suggestions?

Moderator Edit: Updated Subject for Clarity

[Hermesf1]

They wouldn’t replace my ionic and only offered 25% off on a new one.  I asked to a supervisor and Bryan Kent V from the Fitbit team email me calling me by the wrong name and just copy and paste from the old email that was send me be before by Rafael. This is not the first them I had a Fitbit battery problem I had a Fitbit Blaze battery draining problem they would not replace it. I may have to look into a new company. 

[cuisquare]

It is certainly is worrying. I now have received my replacement and while
the battery is now working as expected, I dread what will happen just past
the warranty period... Wait and see.

[jamorenov]

It seems that as soon as a year passes by after the first time you use the Ionic, the battery starts acting out. It is like a bug in the software so the customer goes out and buy a new watch. I opened a support ticket and if I don't get my Ionic back to normal, I will switch to the next best watch out there.

[Skela1979]

I hadn’t one for less than 30 days and the battery would drain. They replaced it and now after one year I am having the same problem. I’m gonna contact them again to see if they will replace it. 

[DavideFitbit]

Hello @Skela1979, welcome to the Fitbit Community.  

Thank you for confirming that you had already contacted Support in the past about this and that you're having trouble with the battery again. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted.

[Duggameister]

I have given up on using my Ionic for golf, for about a year now . Let’s face it, the battery drain was not fully contemplated when the program was designed. Fitbit handled it poorly, couldn’t come up with s solution, and kept stringing everyone on. It all went downhill with a particular update that killed the battery. Mine worked well before that. I lost confidence in Fitbit when they never fully addressed the problem.

I use mine for basic workouts, cycling, etc. now and am done. This will be my last message as it is a waste of time to think it will be corrected. I am done.

Moderator edit: personal info removed

[ebunting]

My fitbit is only about a year old- the past two weeks it is only lasting about 12-14 hours  a charge. Havent changed any settings that would be different -- only thing that is new is the dashboard. Tried the factory re set too and still not better

[krayzierone]

I see alot of "are you using a third party face" just to clarify do you mean the ones on the app that people have made.

If you think these are causing problems fitbit my friend why haven't you got staff looking into them to see if there stable to use on "Your" device if not remove them from the list as these are damaging your reputation. 

If you advise not using these why did you make this option available in the fist place?.

I have had my watch go dead 2 times lately I have done a hard reset I will uninstall reinstall next if it happens again. 

I use one of the faces in the list but it's only just started to do this now and I have used the same one for over 6 months.

I will repost if I fix this via the 2 options shown soon.

And also peeps telling people turn off options to make the battery last longer than a day should these options be off or reseted to off if a hard reset is proformed. 

If the options drain the battery why are the options available?. See where I'm going with this fit bit?

Moderator edit: merged reply

[NickS44]

I totally agree. If you have disable features and functionality, you are turning off the very things that led you to buy the watch in the first place. 

I hope your experience is better than mine. After several hard resets, and several interactions with FitBit, including a battery test, it was determined that the battery wasn't good anymore. But I'm outside the 1-year mark, so all they offered me was a discount on a new one. Not sure about paying even more money for a tech watch that loses its appeal (the 4-5 day battery life) after a year of use. I'm shopping around now. 

[MikeSwae]

Hi DaniFBk,

I was wondering if you ever fixed this issue. My battery is draining super fast and it just came out of nowhere. I charged it twice today. I'm past my warranty window and the watch has already been replaced once.

Thank you,

MS

[krayzierone]

I don't know as it happens randomly m8. I'll charge mine before I go a bed and then when I'm at work I notice the battery has like 10% or so. Then can be weeks months even before it will do it again so I can't say if its fixed but cannot pinpoint why its not. The comments I made is for fitbit to pull there finger out mainly and take hold of the responsibility or there product mainly. I think I'm stuck with mine doing what it's doing seems more of a glitch than a fixable problem I can fix personally. Sent from my Samsung Galaxy smartphone.

[Ma85Mo]

Yesterday I went into training with around 50% battery left, after 45 minutes training my Ionic restarted without me having done anything to enable a restart. Directly after the restart the battery went completely dead. Once home I charged it again up to 100 percent and could watch the battery percentage decrease by the minute after that. Also had trouble syncing and had to use another phone to get it to sync at all, time was still off though, so had to switch clockface to get the current timestamp. Then switched back to my usual clockface that's worked perfectly fine before. 

Restarted the watch again and charged up to 100 percent again before going to bed. The battery died somewhere between 4 and 5 am according to the sleep tracker (so after approximately 7-8 hours) Before I've had it last 5+ days with activity tracking incl. GPS at least 4 times (every activity about 1 hour each) during those 5days. 

This morning I restarted again, charging fully and now, two hours later I'm down to 78% already, no activities, just sitting at the desk. 

What the hell is going on? 

Any ideas on what to try next before giving up and heading back to the store? 

Quick update, I got in touch with customersupport whio suggested setting up the device again. Should I still feel the battery is underperforming I was advised to switch off all notifications etc and perform a battery test.

So I went ahead and set up the device YET AGAIN. No difference.

Charged Ionic to 100% and followed instructions for battery test.

Guess what, the battery was down to 0 % after merely 10 hours.

My Ionic is only 6 months old.

I would never have expected the battery to crap out after such short time!

Moderator edit: merged reply

[Duggameister]

I gave up and will never buy a Fitbit product again because of how unbelievably poorly the company has chose to deal, or should I say not deal, with this clear issue.

[Ma85Mo]

I was offered a replacement under warranty by CS yesterday which I'm supposed to receive within 5-7 business days.

As some have mentioned here earlier the offer was either a free replacement of the current watch or half price on another modell. Given that the ionic is the most expensive watch fitbit has, that 50% off of another modell really doesn't make sense. Downgrading while having to pay for it does not strike me as an option. I'd hardly call it an offer.

Well, I guess I'll have to wait and see how it's going with the replacement ionic once I have it. 

But as you say, if this is reoccurring I'll have to look into other options in the future.

Shame, since I did like this watch otherwise. 

[krayzierone]

It looks like lines stopped playing up at the moment on the ionic the previous problem was on a blaze.So down to you what ya do but I feel the watch is good enough for the risk.Sent from my Samsung Galaxy smartphone.

[MichaelKnows]

I did exactly what you said and now it won't even boot up. Just a black screen. 

I'm done with this product done with fitbit. It's absolute garbage and I advise everyone here not to buy this junk ever again. I'm just hoping that google gets stopped by congress not to buy this company as I would like to see it go bankrupt. 

[Ohat1]

My battery is having the same issue, dead within 36 hours of a full charge, I have done the unpair and reset but it still goes dead, only have my Ionic 6 months, don’t know how to fix it

[prdlik]

The same problem here. After update to 4.1 , no changes from my side, battery is draining. 1,5 days now, 5 days before.

[MikeSwae]

Contact Fitbit customer service from the website. They'll replace it f they
can't fix it

[FMinoru]

I bought my ionic in 2017 in a Best Buy Shop in LA, used all the time in Brazil and for the last year I used it in China. I traveled to Brazil two weeks ago and charged my ionic once, then battery started to drain it in 9 hours. I did all the tests mentioned in this forum, factor reset, unpair, delet app, etc. Now I am back to China where I currently live and still the same, less than half day battery life. 
I'm just wondering, I don't have a insurance plan with B.Buy, so what is left to me? Just throw it away???
Fitbit just give one suggestion and if it doesn't work you I just live with that?