Calories displayed as "- -" for exercises in Android app

[xTommyG]

 Workout exercise mode is not displaying the calories burned in the exercise summary view. It's displaying a dash instead. The data has been synced and stored properly, but I didn't have this problem since I started using the Ionic.

 

Moderator edit: edited title for clarity 

[SbtFit]

Same here.....

[Kickboxer2]

Totally agree. My husband's don't even sync anymore.

[o0Heather]

1/16/19 I pre-ordered and received a fit-bit Charge 3 as soon as they were available, I had a Alta Hr but was excited they finally made an affordable swim proof one. I noticed this issue when I began using the start exercise option on the tracker, resulting in "--" where the calories should be although in the details the calories burned for the activity is there. If the Charge 3 detects my workout automatically and records it the calories will display correctly in the summary.

Charge 3

Samsung galaxy S8

[RobFont]

Also experiencing this issue as of Feb 2, 2019 using Fitbit Charge 3.

[Crayolakitty]

This has been happening to me since April last year. I contacted them and nothing ever happened about it.

[sortiarius]

As of February 9th 2019 and FitBit Android App version 2.87 this issue actually seems to have been resolved for me. 

Firmware 32.33.1.30.

The app now correctly shows calories burned in exercises such as "Workout".

Never thought this day would happen.

[lhsmith]

What device do you own?

[Crayolakitty]

Galaxy Note 8

[sortiarius]

Working@ Fitbit Versa @ Samsung Galaxy Note 9

[Crayolakitty]

That's weird because they just told me this:

 I have the ionic. (This is an ionic thread) 

[SunsetRunner]

Somebody pinch me because I think I am dreaming... 

@Crayolakitty support knows nothing about what is going on. They just give you scripted responses. I checked it with Ionic and it works. Finally.

[Crayolakitty]

@SunsetRunner gasp! I just tried it a few times again and it finally works! Thanks 🙂

[MeryQ]

Wow! Seriously! Does it work for past exercises or only new ones? I'm gonna try now.

[Crayolakitty]

@MeryQ just with new exercises. The old ones still show the -- 

[MeryQ]

Update, it seems to just be working for new exercises.

So far, Workout and Yoga started showing calories, and Yoga stopped showing the ridiculous miles. That's all I've tried.

Good news, finally! It only took them about 2 years, but hey thanks.

[Littlemis]

I have the galaxy s8 and even after the update on the app. It's still not
showing me the calories.

[AST219]

I have an S9.  I got a Fitbit app update last night, and it is FIXED today! 

[Kickboxer2]

Just did the same. Finally

[lhsmith]

I too am happy to report that this issue has been resolved.

Ionic and Samsung Galaxy Note8.

[MeryQ]

I thought it was resolved, but I did a Workout yesterday and again the same thing...