Can't sync Pandora Stations

[BMCG]

I have my Ionic 90% set up, can't seem to sync Pandora stations, either my top stations or the "workout" stations you can select from.  My Ionic syncs to my phone app fine (so far), but for reason the stations never seem to load to tracker. I let it update over night, and nothing loaded, just says "No Stations Yet".  I have tried re-sync and force sync a few times now. Anyone have any suggestions?  I'd love to use this feature. Please Help Fitbit!

[SilviaFitbit]

A warm welcome to the Community @TInanfish! I appreciate the steps you've performed. I would like you to make sure that you're following this procedure to listen to Pandora stations on your Fitbit watch. 

Since, you mentioned that you're not able to get past the Fitbit+Pandora app. I would like you to force quit the app and try once again. If after this, you're still not able to continue with the process, provide me with a screenshot of what you're seeing. 

Hey there @Sunshynegurl! Sorry to hear that you were never able to sync Fitbit and Pandora. It was resolved back on November 2017, if you were still experiencing some issues, one of our Moderators provided these steps that needed to be perform in order to fix this. 

Let me know how it goes. I'll be around. 

[Jlacy1010]

Thank you but it definitely WAS NOT resolved in November, 2017! Mine NEVER SYNCED! I had to return it and get a new one

Janice

[SilviaFitbit]

Hey there @Jlacy1010! Thank you for letting me know that our team replaced your Ionic. They provided you with some troubleshooting and then any resolution that's being given is based on the Fitbit Warranty. 

Hope I can continue seeing you around. 

[andyhp4560]

Silvia my iconic has been loading Pandora for 2 days it is at 52% slow?

[SilviaFitbit]

Welcome to the Community @andyhp4560! Sorry for the delay on my reply. 

I would like you to make sure that you're following this procedure to download Pandora stations on your Ionic. If you're but it's still not downloading, please try the steps mentioned on this article Why can't I download music and podcasts to my Fitbit watch?.

Hope this helps. I'll be around if you need further assistance.   

[3ionics]

I'm afraid to reset my ionic. I'm on my 3rd replacement already. Last time I did a reset it didn't turn on. Who knows if this new replacement will do the same. I'm so close to just calling it quits with Fitbit and move on to a smartwatch. 

[andyhp4560]

It took all weekend for my iconic to download stations in Pandora it was very slow I can't say that it was iconic that is the problem.

[Sunshynegurl]

Mine never synced among thousands of other people. I was so disappointed. I
bought it when it first came out. That was my main purchase point. The
Pandora capability. Extremely disappointed.

[SilviaFitbit]

Hey everyone! Sorry for the delay in my reply. 

A warm welcome to the Community @3ionics! Sorry to hear about what you're experiencing with your replacement Ionic. 

I would like you to restart your watch and then charge it but this time, please change USB ports. 

Hey there @andyhp4560! Sorry to hear that it's taking some time to download the songs to your Ionic. I would like you to 

Hey @Sunshynegurl! Sorry to hear about the experience that you had with your Ionic. I would like you to confirm that you performed the steps mentioned on this article: Why can't I download music and podcasts to my Fitbit watch?. If you're receiving any error message, please provide me with more details.  

Let me know how it goes. 

[Ericws]

@SilviaFitbit Here we go again.  This is my second Ionic, as my first one bricked and it was under warranty so I got a new one.  Now, because I am having significant problems connecting to WiFi, my Ionic now has announced that it has a "problem" with my Pandora Plus account.  Thus, all of my stations are unavailable.

This happened to me with my first watch, too.  So, why can i access the WiFi, and then the watch can't access the wiFi, when I do nothing differently?  i have followed all of the instructions on here.

It is so tiring.  The Ionic is really fun when it works.  It just doesn't work right very often.  I don't understand why I have to struggle with WiFi every time I try to charge the Ionic. It just should work all the time.  I am not a techie, so this is frustrating.

Maybe it is time to move on and save some $$ for an Apple Watch.

Any help at all?

[Ericws]

Ionic is so much fun when it works. It just is so hard to use. I bought it for running and for music. I bought a Pandora Plus subscription. The Ionic just doesn't easily connect to WiFi, and now, because I have had so much trouble connecting when I charge my Ionic for several weeks, it doesn't recognize my Pandora account.

I am not sure why this is so hard. I follow all of the instructions, and troubleshooting, over and over again. A definition of insanity is doing the same thing over and over and expecting a different result. Well, this Ionic is driving me insane. Does it count steps? Yes. Does it connect to GPS? yes. But my $50 Soleus GPS did too. I wanted and expected better.

[SilviaFitbit]

A warm welcome to the Community @Ericws. I appreciate the details that you've mentioned regarding your Ionic. Sorry to hear that you're experiencing this type of issues with your second watch. 

I apologize for the delay in my reply. I've shared your post with my team and they've mentioned that you already have a case with them, please continue the communication through email. Take into consideration that each case is reviewed individually and the solution that's provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[gmpsilon]

Yikes, people are still trying to make this device work?  Give up.  Much better options from... well... about everyone.  Personally, I'm on the Samsung Galaxy watch now and it's brilliantly good.

And Fitbit... BTW, you can't even get your forum pages to work?  Just got flooded with notices to my email account, one for every reply EVER on this thread.  Brilliant.

[CG82009]

I have been doing the above instructions intermittently for 3 months now with the hopes that this time it will work. It still is not working even though my fitbit app on my phone says I have stations loaded but watch says not loaded stations. When I force it to sync is says preparing to load but nothing actually happens. Everything is connected and all my other apps work. I have even set my ionic back to manufacture settings with the hopes of just starting over. This did not work and just served to be more frustrating then anything.I have also spent a good hour on the phone with customer support which was useless. I knew more than the person who was trying to help me. He took me through all the above steps again and it still did not work. We left it with my brand new Google Pixel 3 is not a good phone and obviously not compatible. Despite the fact it has synced before. This is not resolved. I bought this so that I would not have to carry my phone around the gym, which I have now been doing for 3 months. I am really on the verge of getting something else. What a waste of money. 

[Sunshynegurl]

It was a total waste of money. I gave up and bought the Samsung watch. I
wasted over 300 dollars and the company knows and did nothing about it. The
ability to have Pandora on my watch is the only reason I upgraded and
purchased the watch. I could have kept the one I had.