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Difficulties with firmware update

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‎01-23-2020 22:57 - last edited on ‎01-25-2020 19:25 by Fitbit Moderator

‎01-23-2020 22:57 - last edited on ‎01-25-2020 19:25 by Fitbit Moderator

So tired dealing with this . Why is Fitbit so buggy. I have the Ionic and have been updating it since last night . Feels like waste of money spending on this device. 

 

Moderator edit: Subject for clarity 

Best Answer
5 REPLIES 5

‎01-24-2020 02:07

‎01-24-2020 02:07

Hi. I have also tried to setup the Ionic since yesterday, I manage to link and sync it but the firmware update fails immediately before end by showing red X. I tried 4 times from phone, twice from laptop. How many times should I try to update the Ionic by updating firmware in order to work? Ps,: I restarted the clock, updated phone, removed device from app, added again, puting it closet to router, with the phone, nothing....please help?

Best Answer

‎01-25-2020 19:24

In response to Vladut

‎01-25-2020 19:24

Hi @SunsetRunner, welcome to the Community Forums! Sorry for the delayed reply. Welcome aboard @Vladut, it's nice to see you again participating here.

 

@SunsetRunner Thanks for your post, we are always striving to improve the Fitbit experience with our products and services, the feedback that was shared in your post is really appreciated. If you're having difficulties with the firmware update of your device, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. Same for you @Vladut, your effort and patience troubleshooting this matter prior to posting are appreciated.   

 

Let me know if you have any additional questions.

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0 Votes

‎01-25-2020 23:39

In response to RicardoFitbit

‎01-25-2020 23:39

Hi @RicardoFitbit 

 

As you might saw the 7h ago post, the problem with the endless updates was due to a soft error recognized and they say solved also.

 

I followed all the recommended steps without having success. Please try to provide personalised answers in the future. I will keep you guys updated regarding the outcome of my updating process also.

 

Gracias!

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0 Votes

‎01-26-2020 07:44

‎01-26-2020 07:44

Hello,

 

I managed to update and config the Ionic after your post regarding the bug fixes. 

 

My watch is fully working now.

 

Thank you! 

Best Answer

‎01-26-2020 10:15

In response to Vladut

‎01-26-2020 10:15

Hi ...will circle back to see if I am able to update

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0 Votes