Difficulties with firmware update

[SunsetRunner]

So tired dealing with this . Why is Fitbit so buggy. I have the Ionic and have been updating it since last night . Feels like waste of money spending on this device. 

Moderator edit: Subject for clarity 

[Vladut]

Hi. I have also tried to setup the Ionic since yesterday, I manage to link and sync it but the firmware update fails immediately before end by showing red X. I tried 4 times from phone, twice from laptop. How many times should I try to update the Ionic by updating firmware in order to work? Ps,: I restarted the clock, updated phone, removed device from app, added again, puting it closet to router, with the phone, nothing....please help?

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums! Sorry for the delayed reply. Welcome aboard @Vladut, it's nice to see you again participating here.

@SunsetRunner Thanks for your post, we are always striving to improve the Fitbit experience with our products and services, the feedback that was shared in your post is really appreciated. If you're having difficulties with the firmware update of your device, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. Same for you @Vladut, your effort and patience troubleshooting this matter prior to posting are appreciated.   

Let me know if you have any additional questions.

[Vladut]

Hi @RicardoFitbit 

As you might saw the 7h ago post, the problem with the endless updates was due to a soft error recognized and they say solved also.

I followed all the recommended steps without having success. Please try to provide personalised answers in the future. I will keep you guys updated regarding the outcome of my updating process also.

Gracias!

[Vladut]

Hello,

I managed to update and config the Ionic after your post regarding the bug fixes. 

My watch is fully working now.

Thank you! 

[SunsetRunner]

Hi ...will circle back to see if I am able to update