Fitbit Ionic stopped working

[Atletisock]

Hi

My Fitbit Ionic stopped working completely and I've had it for only 16 months. Is this normal? I'm on Universal Credit, so this is a bit of a blow.

I would've thought they'd last longer than this?

Any advice would be appreciated guys.

[ipellegrini]

I had the same issue. My Ionic stopped working in less of 18 hs. The display turn off.

I am from Argentina and Fitbit can't help me.

[ATM222]

Yes my ionic stopped yesterday too.  just went to recharge it and it has not worked since.  Waiting for Fitbit to contact me now, support chat could not help me in Australia.  

[Steph1278]

The exact same thing has happened to me today been on charge since this morning and nothing had mine approx 19 months.battery started to need charge every day after only needing to be charged 1/2 times a week. Very disappointed this is my 2nd Fitbit 

[Paul3YCG]

I as well have the same issue with my Ionic not charging. The issue then means that it will not reboot and of course will not update the app as there is no information transfer. Bit disappointing as i have been a fitbit member since 2015. Very difficult to get support when you need it.

[schwammie]

This is my 4th IONIC and the battery has started to fail.  I don't know whether to go with SENSE or VERSA 3

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same here

Moderator edit: format

[EdsonFitbit]

Hello everybody. Thank you for visiting the Fitbit Community.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

@Atletisock @Steph1278 @schwammie I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

@ipellegrini Thank you for your feedback. Our team is constantly working to improve our products and services. If you want to check the Fitbit Warranty, please visit this site.

@ATM222 According to our records, Customer Support emailed you a few days ago. If you don't see their response, please check your spam folder.

@Paul3YCG To resolve battery issues, we recommend following these troubleshooting steps.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[steven50]

It shouldn't be. This is my 2nd Ionic. The first one was three years old and heart rate monitor stopped functioning last summer 2021. I purchased on Ebay a new one and avoided any updates because of the complaints, but did notice that it had been update since 2021 when I received it. Not sure what version. I never, knowing updated the firmware since and it stopped working about 30 hours ago. It's bricked. The 25% discount on a new device is not a fix. Wonder why more owners haven't spoken out on this. Commercially, it seems obvious why Fitbit is indifferent or culpable.

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @steven50.

I'm sorry to hear that you feel that way. Thank you for your feedback.

I would like to mention that many users haven't experienced difficulties with their Fitbit Ionic.

Have a nice day.

[steven50]

There are several posts about bricked units which would indicate an unacknowledged, unresolved problem. 

[Atletisock]

Hi all

I spoke with Fitbit and they told me that the Fitbit was within warranty, so they sent me a new Versa 2, which was great.

I have to say that whilst I complain when things go wrong, I also acknowledge when things are done well. Fitbit have been exceptionally helpful and I'm delighted that they've managed to resolve this promptly and efficiently.

Thanks for everyone's responses and I hope you also have luck resolving the issues.

[EdsonFitbit]

Thanks for your responses, @steven50 @Atletisock.

@steven50 Thank you for your feedback.

@Atletisock I'm glad to hear that a new Fitbit Versa 2 will be sent to you. Thank you for your kind words.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.

For more information, please visit this thread.

Have a nice day.