Fitbit OS 4.1.3 Firmware Update (70.80.0)

[MattFitbit]

Hello Ionic family!

We’re excited to announce the release of Fitbit OS 4.1.3.

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

We appreciate your patience while we work to roll this out to everyone. Looking forward to hearing everyone's feedback in the comments below. 🤖

[YojanaFitbit]

Nice to see you're digging into the Forums. 

Thank you all for your feedback, it's very important to us to have your thoughts in regards the information we post on help articles. Fitbit is always trying to provide great products and customer experience.

If you already have a case open with our team please wait until you get a response. Sorry the delayed and thank you vert much for your patience. 

@SunsetRunner @jharv78 and @JSIconic nice to see you in the Community Forums. Sorry to hear that you're having issues with your Ionic. I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the community forums.

@Ceebee86 welcome to the Fitbit Community Forums. It might be that the syncing issues that you're having with your Fitbit it's the same affecting customers who update to iOS 13.5. Uninstalling and reinstalling the Fitbit app may resolve the issue. Thank you for your patience!

@UserRoslyn Our team is handing all cases as soon as possible, thank you for your patience during this difficult time. 

@DocJessie  nice to have you here, welcome to the Community Forums. Please confirm that you've followed the steps suggested here: Why can't I update my Fitbit device? You can also attempt the factory reset on your Fitbit. Remember to remove your Ionic first from the Fitbit app and from the Bluetooth settings on your phone. Then set it up again.

@JHM0827 thank you for sharing this information. Please try to restart  your Fitbit Ionic one more time. If this doesn't work, you can attempt the factory reset on your Fitbit. Remember to remove your Ionic first from the Fitbit app and from the Bluetooth settings on your phone. Later on please try these steps: Why isn't my Fitbit device's battery charging? Keep me posted.

@CarolaNL thank you for sharing your comments. I noticed that you have a case open for this situation. Please keep communication open with our team, they will be glad to keep assisting you.

@MikeDmyterko sorry to hear about this issues. Please try to restart  your Fitbit Ionic

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

To all Ionic user please have in mind that we started releasing this is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

Let me know if you have more questions, I'll be glad to keep assisting you.

[MikeDmyterko]

I rebooted.  I restarted.  Several times.  I resynched.  I set the clock face back to gauges (original).

Nothing works.  The settings on watch will NOT allow you to change from dim.  It is "greyed" out.  I cannot touch change it.  Software on phone does not allow for it to be changed at all.  Again, I have done everything advised by you.  Still sits on dim

[MikeDmyterko]

and I do not receive notifications anymore.  None from phone.  None from "fitbit" telling me to get active at x:50 each hour

[YojanaFitbit]

Hey @MikeDmyterko thank you for trying those steps. Sorry about this inconvenience. Our team will be getting back to you as soon as possible. 

See you around. 

[SunsetRunner]

Fitbit Support just informed me that my second Ionic (my first Ionic broke In December 2018 just after 12 months of use due to a ‘black screen’ issue), will not be replaced under warranty even though Fitbit themselves bricked it after the 4.1.2 update. I was offered the 25% discount! Unbelievable that a company even dares to have such a policy. I’m stunned and beyond words on this.

Fitbit lost another customer........

[PaulMe]

JHM0827,

You sure your Ionic had a battery life of 7+ days. 4-5 days is about normal AFAIK, on a fairly new battery. 

[PaulMe]

Hi Mike,

If you are told any tweaks/adjustments to get notifications fully working please post them here. Most of my notifications work - EXCEPT email and calendar. No one - from Fitbit or otherwise has suggested anything I can do. I have quadrupled - no more actually, checked the settings and rebooted, factory reset, uninstalled etc. Was the same on the previous FW version.

I'm running Android 9.

Perhaps I'm in the lucky camp with just no email/calendar notifications issues?😥

On a positive note - the Bike function in Exercises works much better than it does on the Versa device - although it does chew through the battery fairly fast.

Cheers,

Paul 

[Arnaldor]

How can I update it ? The last update killed my Ionic, now its black and it doesn't turn on.  Please advise. 

[YojanaFitbit]

Welcome to the Fitbit Community Forums @Arnaldor.

Thank you for sharing this information. I noticed that you have a case open for this issue with your Ionic, they will be getting back to you during the next days. 

@SunsetRunner if you need more details about your warranty options, please keep communication open with our team. They are in charge to check each case and provide information about it. Thank you for your feedback. 

Your help is greatly appreciated @PaulMe.

I'll be around. 

[Joelk1222]

Is Fitbit team doing something about being ionic dead after firmware update? this is my second experience with Fitbit watch, first with my versa 1 and now my ionic. After update they just die. I'm on overseas so I can't return them. Not sure what's wrong with your system.

[youhippy]

My Dad's Ionic is on a very very old version and I keep telling him not to update it. I don't want him to suffer any issues as his is well out of warranty. 

[PaulMe]

Hi Joelk1222,

The moderator participants on this forum will be constrained as to what they are allowed to divulge to forum users. They likely know no more than us users. So, we shouldn’t take our frustrations out on them.

I suspect there may be a couple of issues with “Fitbit’s system” as you put it.

First – It’s clear that firmware isn’t properly alpha/beta tested internally before releasing to a closed invite only beta tester group, before final release to the wider public, insuring there are NO major hardware killing coding errors.

Secondly – there may be hardware issues causing major problems for some users. I’m almost certain that the hardware electronics will have been revised since the initial release of the Ionic in September 2017. So different revisions could cause different issues when the various firmware versions are applied?

I along with many others, I find a lack of public disclosure of what each firmware revision fixes, enhances or adds in the form of a changelog nothing short of bizarre. Certainly not industry standard.

I expect there’s a bit of a flurry at Fitbit central over these issues.

I imagine the Ionic version 2 will be quite different in the hardware – but issues for Ionic 1 users MUST be fixed to keep a userbase for future releases.

This Ionic is my 4th Fitbit if you include the hardware failed Versa that was replaced out of warranty goodwill by Fitbit.

I’d like to continue to support this company.

My 2cents!

[Ssl214]

I will never buy another Fitbit product.  After I installed the latest firmware update on my Ionic, the Set Up Wallet message kept popping up. A Fitbit support told me to do a factory reset, after which point my Ionic won’t turn on.  Even though this is a software issue, Fitbit will do nothing to replace my watch. This is my third Fitbit watch in the last 6 years and I will never spend a dime on another Fitbit product.  And no one  don’t install the firmware update.  

[YojanaFitbit]

Hi everybody, thank you for getting back to us. Welcome to the Fitbit Forums @Ssl214. I appreciate all the feedback and the time you've taken to perform the troubleshooting steps suggested by our team and along the thread.  

Sorry about the issues that you're having with your Fitbit devices, please keep communication open with our support team they will give you more details about your options using Fitbit warranty. 

I'll be around in case you need anything else.

[Staffeeon]

Mines the same wont sync after the update 

[Staffeeon]

I factory reset my ionic it didnt fix issue 

[KayCocoa]

Same here. My Ionic is totally useless. Doesn’t Tracy heart rate, steps, sleep, nothing and before nothing when it did it was grossly minimized. I worked HIIT on an elliptical for 57mins straight and it said I took 60 steps and burned 42 Cals. WTH!

[Settledown]

An update:  I finally did receive notification that I can now upgrade to 70.8.  Had nothing to lose since 70.7.27 didn't work.  Fortunately, it did work!  It took a while though .  After upgrading to 70.8, it didn't seem like anything was fixed but a few hours later I got about 80% of the watch's functionality back and after a day, I'm thinking Its back to normal again.  Not sure why this isn't working for everyone other than that there must be different hardware versions of Ionic out there so I guess I got lucky.  The unfortuante part is I'll never trust Fitbit to maintain their firmwareafter this ordeal.  These watches are way too expensive to have to deal with this kind of crap plus it doesn't seem like Fitbit, as a company, is responding well to the situation.  Now that I've already started looking at other brands, I don't think I can come back to Fitbit. 

[YojanaFitbit]

Hi @Staffeeon I really appreciate all the troubleshooting steps that you've tried with Fitbit devices, if you're having syncing issues with your Ionic make sure you've tried the steps in this article: Why won't my Fitbit device sync? Confirm that you're phone and Fitbit app are up to date too.

@KayCocoa welcome to the Community Forums. Sorry to hear that you're having issues with your Ionic. Please restart your Fitbit and follow the suggested steps here: What factors can affect my heart-rate reading on my Fitbit device? As a last resource you can perform a factory reset on your Ionic. Remember to remove your Ionic first from the Fitbit app and from the Bluetooth settings on your phone. 

@Settledown We really appreciate your feedback and the time you've spent to share your comments. Sorry you feel that way about your Fitbit experience. Thank you for taking to time to come to the Community Forums.

Let me know if you need more help!

[Staffeeon]

I done the new update on my ionic then it stopped synicing. I spoke to
support turned bluetooth off, turned phone off, restarted fitbit, resarted
phone, turned on app, tryed sync no luck. Uninstall app, reinstall app, no
luck. Tried everything. Done factory reset it messed up got a big x on
screen. Managed fix this and do another factory reset phone sycned once and
never since.